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- Tasks: Join us as a Customer Service Assistant, serving customers and keeping the store vibrant.
- Company: One Stop is a leading convenience store chain, part of Tesco, with over 1,000 locations.
- Benefits: Enjoy flexible working, discounts, healthcare, and retirement plans.
- Why this job: Be part of a dynamic team that values inclusivity and community engagement.
- Qualifications: Must be above school leaver age; no prior experience required.
- Other info: Flexible working arrangements available to suit your lifestyle.
One Stop • Littleport • Apply by 09-Aug-2025
About the role
We are seeking a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where each day offers new challenges.
What is in it for you
Enjoy a dynamic work environment, flexible working options, and a range of employee benefits including discounts, healthcare, and retirement plans.
Job Description
As a Customer Service Assistant, you will play a vital role in daily store operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.
You will focus on enhancing customer experience through on-the-job coaching and feedback, ensuring the store remains a safe and welcoming environment.
You will be Responsible For
- Serving customers with passion and pride, delivering natural, great service.
- Encouraging customer feedback through surveys.
- Working across all store areas including online, tills, replenishment, vending, and stock routines.
- Following safety training and procedures.
- Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
- Understanding store performance and working collaboratively to meet goals.
- Living our values, making everyone feel welcome, and adhering to policies.
- Clocking in and out accurately for proper payment.
- Following security procedures and wearing safety equipment.
- Following the \’think 25\’ policy when serving age-restricted products.
- Responding promptly to assistance calls and explaining actions to customers.
- Keeping the store organized and aisles clear.
- Potentially managing shifts in the absence of managers.
- Completing all relevant training to ensure safety and compliance.
- If applicable, managing Post Office operations and passing necessary background checks.
Flexible Working
We support flexible working arrangements to accommodate different life circumstances. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
- Customers at the heart of everything we do
- Respectful treatment of each other
- Working together as one team
- Making things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, and vending solutions.
We are committed to inclusivity and accessible recruitment processes. For support options, please click here.
Please Note
Applicants must be above school leaver age. For details, click here.
Employee Benefits
- Discounts on store purchases, Tesco products, and services
- Health and insurance benefits
- Flexible working options
- Retirement and savings schemes
- Wellbeing and support services
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One Stop - Customer Service Assistant employer: Tesco Hungary
Contact Detail:
Tesco Hungary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and mission. Understanding their commitment to customer service and community involvement will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Gain some experience in retail or customer service before applying. Even if it's just volunteering or part-time work, having real-world examples of how you've handled customer interactions can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle specific customer service scenarios. Think about times when you've gone above and beyond for a customer, as this will demonstrate your passion for providing excellent service.
✨Tip Number 4
Show enthusiasm for the role and the company during any interactions. Whether it's in an interview or a casual conversation, expressing genuine interest in working at One Stop can leave a positive impression on hiring managers.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer interactions in the past and how you embody the values of One Stop.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tesco Hungary
✨Show Your Passion for Customer Service
As a Customer Service Assistant, your enthusiasm for helping customers is key. Be prepared to share examples of how you've gone above and beyond to assist customers in previous roles or situations.
✨Demonstrate Teamwork Skills
One Stop values collaboration, so highlight your ability to work well in a team. Share experiences where you successfully collaborated with colleagues to achieve a common goal or improve customer service.
✨Familiarise Yourself with Store Operations
Understanding the daily operations of a retail environment will give you an edge. Research One Stop's services and be ready to discuss how you can contribute to maintaining store appearance and efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage customer complaints or ensure safety procedures were followed, and explain your approach.
