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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, part of Tesco, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy flexible working, discounts, savings schemes, healthcare, and support services like WeCare.
- Why this job: Be part of a vibrant team, make a difference in your community, and gain valuable experience.
- Qualifications: Must be school leaver age; no prior experience required, just a passion for customer service.
- Other info: We embrace inclusivity and support various life changes with flexible working arrangements.
The predicted salary is between 20000 - 28000 £ per year.
One Stop • Burton Latimer • Apply by 08-Aug-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
- Knowing your customers and serving them with passion and pride, providing natural service.
- Encouraging customers to give feedback via the ‘have your say’ survey.
- Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Applying your training to ensure safe working practices.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Understanding your store\’s performance and your role in delivering profit.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out at the start and end of your shift for accurate pay.
- Following security procedures and wearing safety equipment to keep everyone safe.
- Following the think 25 policy when serving age-restricted products.
- Responding promptly to assistance calls or interventions at self-service checkouts, explaining actions to customers.
- Maintaining a clean, tidy, and organized store environment.
- Potentially managing the shift in the absence of your Shift Leader or Store Manager.
- Following all training to ensure safety and legal compliance.
- If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process, whether you’re starting your career, caring for others, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet better each day.
Values
- Our customers are at the heart of everything we do
- We treat each other with respect
- We work together as one team
- We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, vending, and more.
Part of Tesco since 2003, we operate from multiple distribution centers and serve local communities throughout England and Wales.
Accessibility and Benefits
We are committed to an inclusive recruitment process, accredited as Disability Leader Level 3. For accessibility support, please click here.
Please Note: We only recruit individuals who have passed the school leaver’s age. Details available here.
Our colleagues enjoy benefits such as discounts, savings schemes, healthcare, insurance, flexible working options, and support services like WeCare, among others.
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One Stop - Customer Service Assistant employer: Tesco Hungary
Contact Detail:
Tesco Hungary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's in retail or another sector, highlight how you've successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle specific customer service scenarios. Think about examples where you've gone above and beyond for customers, as this will illustrate your passion for service and problem-solving skills.
✨Tip Number 4
Engage with the community and show your enthusiasm for local events. Mention any previous involvement in community activities or charity events, as this aligns with One Stop's focus on creating an inclusive atmosphere.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Customer Service Assistant at One Stop. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service. Use specific examples from your past experiences to demonstrate how you embody the values of One Stop, such as teamwork and respect.
Highlight Relevant Skills: Make sure to emphasise skills that are crucial for the role, such as communication, problem-solving, and adaptability. Mention any experience in retail or customer service to strengthen your application.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Tesco Hungary
✨Know the Company
Before your interview, take some time to research One Stop and its values. Understanding their commitment to customer service and community involvement will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to meet customer needs, as this is crucial for the role.
✨Demonstrate Flexibility
Since the role requires working across various store areas and potentially managing shifts, be ready to discuss your adaptability. Share instances where you successfully handled multiple tasks or adapted to changing circumstances.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they measure success in customer service. This demonstrates your enthusiasm and engagement.
