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- Tasks: Join us as a Customer Service Assistant, providing top-notch service and keeping our store running smoothly.
- Company: One Stop, part of Tesco, operates over 1,000 convenience stores across Great Britain.
- Benefits: Enjoy staff discounts, flexible working options, and health and wellness programmes.
- Why this job: Be part of a vibrant team, make a difference in your community, and gain valuable retail experience.
- Qualifications: No specific qualifications needed; just bring your passion for customer service and teamwork.
- Other info: Flexible working arrangements available to fit your lifestyle.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
- I know my customers and serve them with passion and pride, giving great natural service.
- I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
- I work across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
- Putting into practice the training I have received to ensure we work safely.
- Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about my store\’s performance, understanding the part I play and what we need to do together to deliver profit.
- Being myself, living our values, making everyone feel welcome, and always following our policies.
- Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
- I keep myself, my colleagues, and customers safe by following security procedures and wearing safety equipment where available.
- I always follow the think 25 policy when serving age-restricted products to all customers.
- Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
- I work in a clean, tidy, and organized manner, keeping aisles clear of congestion.
- At certain times, I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I ensure I follow all the training I have received to keep myself, others, and the store safe and legal.
- If this store has a Post Office Local, your duties will include the day-to-day operations of the post office, and you will be required to undertake a Post Office Financial and criminal conviction background check. If these checks fail, we will be forced to withdraw the job offer.
Flexible Working
We know life looks different for each of us. That’s why at One Stop, we always welcome discussions about flexible working. Whether you are starting your career, need flexibility for personal reasons, or are going through life-changing moments, talk to us about how we can support you.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, cash machines, and vending solutions.
We are committed to being an inclusive employer and providing accessible recruitment processes. For more information on our accessibility support, please click here.
Please Note
One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leaver\’s age for your country, please click here.
Benefits
- 10% Discount in One Stop
- 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
- 20% Discount on F&F Clothing in Tesco Stores
- 10% discount at Tesco Mobile, including Colleague Deals
- 20% off car, pet, and home insurance at Tesco Bank
- Discounted eye care through Vision Express
- Discounts at Tesco Pharmacy, including health checks and flu jabs
- Discounted Simply Health cash plan
- Exclusive savings with various retailers through Colleague Deals
- Save as you earn scheme
- WeCare support services, including online GP, mental health support, and more
- Annual leave increases with service
- Retirement Savings Plan
- Life Assurance
- Car Allowance (if applicable)
- Private Medical Insurance (if applicable)
- Flexible working options to suit everyone\’s needs
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One Stop - Customer Service Assistant employer: Tesco Hungary
Contact Detail:
Tesco Hungary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding how they prioritise customer satisfaction will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Whether it's in retail or another sector, highlight situations where you've successfully managed multiple tasks while maintaining excellent customer service.
✨Tip Number 3
Prepare to discuss how you would handle customer feedback and complaints. One Stop values natural service, so think of examples where you've turned a negative experience into a positive one for the customer.
✨Tip Number 4
Research common retail scenarios and be ready to role-play them during your interview. This could include handling age-restricted products or managing self-service checkouts, as these are key responsibilities for the role.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided great customer service in the past and how you can contribute to the team at One Stop.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tesco Hungary
✨Know the Company Values
Before your interview, make sure you understand One Stop's core values. They prioritise customer service, teamwork, and inclusivity. Be prepared to discuss how you embody these values in your previous experiences.
✨Demonstrate Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Think of specific examples where you've gone above and beyond for a customer, and be ready to share these stories during the interview.
✨Show Flexibility and Adaptability
The role involves working in various areas of the store and adapting to different tasks. Highlight any past experiences where you've successfully managed multiple responsibilities or adapted to changing situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle difficult situations. Practice responses to scenarios like dealing with an unhappy customer or managing a busy shift to showcase your critical thinking.
