Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, stock shelves, process payments, and maintain store appearance.
- Company: Join One Stop, a vibrant subsidiary of Tesco with over 1,000 stores across Great Britain.
- Benefits: Enjoy discounts at One Stop, Tesco, and other retailers, plus flexible working options.
- Why this job: Be part of a team that values inclusivity, community, and excellent customer service.
- Qualifications: Must be of school leaver's age; no prior experience required.
- Other info: Potential for shift leadership and participation in community events.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
- Serving customers with passion and pride, providing natural and great service.
- Encouraging customers to give feedback via the ‘have your say’ survey.
- Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
- Applying training to ensure all work is done safely.
- Participating in seasonal, community, and charity events to create an inclusive atmosphere.
- Understanding store performance and your role in delivering profit.
- Living our values, making everyone feel welcome, and following policies.
- Clocking in and out at the start and end of shifts for accurate pay.
- Following security procedures and using safety equipment to keep everyone safe.
- Following the ‘think 25’ policy when serving age-restricted products.
- Responding promptly to assistance calls or interventions, explaining actions to customers.
- Keeping the store tidy, organized, and aisles clear.
- Potentially running shifts in the absence of the Shift Leader or Store Manager.
- Following all training to ensure safety and legality.
If applicable, for stores with a Post Office Local: Duties include daily operations of the post office, requiring passing a financial and criminal background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working: We welcome discussions about flexible working arrangements to support your life circumstances, whether you’re starting your career, caring for others, nearing retirement, or other situations.
Core Purpose: Serving our customers, communities, and planet a little better every day.
Values:
- Customers are at the heart of everything we do
- We treat each other with respect
- We work together as one team
- We make things easier
About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including Post Office, cash machines, and vending solutions. Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.
We’re committed to inclusivity and accessibility in our recruitment process.
Please Note: We only recruit individuals who have passed the school leaver’s age.
Benefits include:
- 10% Discount in One Stop
- 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
- 20% Discount on F&F Clothing in Tesco Stores
- 10% discount at Tesco Mobile and exclusive deals
- 20% off insurance and health services at Tesco Bank and Vision Express
- Discounts at Tesco Pharmacy and other retailers
- Access to savings schemes, support services, and more
One Stop - Customer Service Assistant employer: Tesco Hungary
Contact Detail:
Tesco Hungary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. During your interactions, whether in interviews or networking, demonstrate how you align with their commitment to putting customers at the heart of everything they do.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Think about times when you've successfully managed multiple tasks or provided excellent service under pressure, as this will resonate well with the role.
✨Tip Number 3
Engage with current employees or join community forums related to One Stop. This can provide insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Be prepared to discuss how you would handle customer feedback and improve service. Think of specific examples where you've taken initiative to enhance customer experiences, as this is a key aspect of the role.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of One Stop's values. Mention specific examples from your past experiences that demonstrate your ability to provide excellent service and work in a team.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for the role, such as communication, teamwork, and problem-solving. Use bullet points to make it easy for the hiring team to see how you meet their needs.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Tesco Hungary
✨Show Your Passion for Customer Service
As a Customer Service Assistant, your enthusiasm for helping customers is key. Be prepared to share examples of how you've gone above and beyond to assist customers in previous roles or experiences.
✨Demonstrate Teamwork Skills
One Stop values teamwork, so highlight your ability to work collaboratively. Share instances where you successfully worked with others to achieve a common goal, especially in a fast-paced environment.
✨Understand the Company Values
Familiarise yourself with One Stop's core values, such as treating each other with respect and making things easier for customers. Be ready to discuss how you embody these values in your work.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to deal with challenging customers or maintain store organisation under pressure.
