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- Tasks: Assist customers, stock shelves, process payments, and maintain store appearance.
- Company: Join One Stop, a vibrant subsidiary of Tesco, known for its community focus.
- Benefits: Enjoy flexible hours, team events, and a friendly work environment.
- Why this job: Be part of a dynamic team that values customer service and community engagement.
- Qualifications: No prior experience needed; just bring your passion for helping others!
- Other info: Must pass a background check for Post Office duties.
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
- I know my customers and serve them with passion and pride, providing natural, friendly service.
- I actively encourage customers to give feedback on their shopping experience by completing the ‘Have Your Say’ survey.
- I work across all areas of the store, including online, tills, replenishment, vending, and stock routines, to meet customer needs.
- I put into practice the training I have received to ensure safe working practices.
- I participate in seasonal, community, and charity events to create an inclusive atmosphere.
- I am knowledgeable about my store’s performance and understand my role in contributing to profit.
- I live our values, make everyone feel welcome, and follow store policies.
- I ensure I clock in and out at the start and end of my shift for accurate payment.
- I keep myself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
- I follow the Think 25 policy when serving age-restricted products.
- I respond quickly to assistance calls or interventions on self-service checkouts, explaining my actions to customers.
- I work in a clean, tidy, and organized manner, keeping aisles clear.
- I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
- I follow all training to keep myself, others, and the store safe and compliant with legal requirements.
- If this store has a Post Office Local, your duties will include the daily operations of the post office. You will need to undertake a Post Office financial and criminal conviction background check, which must be passed to proceed with this role. If these checks fail, the job offer will be withdrawn.
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One Stop - Customer Service Assistant employer: Tesco Hungary
Contact Detail:
Tesco Hungary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land One Stop - Customer Service Assistant
✨Tip Number 1
Familiarise yourself with One Stop's values and customer service philosophy. Understanding what they stand for will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to excellent service.
✨Tip Number 3
Show enthusiasm for working in a fast-paced environment. Be ready to explain how you handle stress and multitask effectively, as these skills are crucial for a Customer Service Assistant role.
✨Tip Number 4
Research common retail scenarios and think about how you would respond to them. This could include handling difficult customers or managing stock levels, which will help you feel more prepared during the interview.
We think you need these skills to ace One Stop - Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, retail, or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of creating a welcoming environment. Mention specific examples from your past experiences that showcase your skills in handling customer feedback and maintaining store appearance.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Tesco Hungary
✨Show Your Customer Service Skills
As a Customer Service Assistant, your ability to provide excellent service is crucial. Be prepared to share examples of how you've handled customer queries or complaints in the past, demonstrating your problem-solving skills and friendly approach.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Highlight your understanding of tasks like stocking shelves, processing payments, and maintaining store appearance during the interview to show you're ready for the role.
✨Emphasise Teamwork and Collaboration
This position requires working closely with colleagues. Share experiences where you successfully collaborated with a team, showcasing your ability to contribute positively to a fast-paced environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your reaction to common situations in retail. Practice responses to questions about handling difficult customers or ensuring safety compliance, as these are key aspects of the role.
