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- Tasks: Manage finances for the Customer Engagement Centre, including budgets and business case valuations.
- Company: Join Tesco Business Solutions, a global leader in innovative financial solutions.
- Benefits: Enjoy flexible working options and a vibrant corporate culture with numerous perks.
- Why this job: Be part of a dynamic team that drives change and impacts customer experience positively.
- Qualifications: Attention to detail, financial process knowledge, and strong problem-solving skills are essential.
- Other info: Work with diverse teams across the globe and contribute to strategic financial decisions.
The predicted salary is between 43200 - 72000 £ per year.
Manage all the financial aspects of the CCEC, including budget setting, business case valuations, and day-to-day financial routines.
- Work with all Finance teams that the Customer Engagement Centre handles work for to ensure that they have accounted for the Customer Engagement Centre costs.
- Develop reasons for all new work or trials introduced to the Customer Engagement Centre so all costs are fully understood.
- Ensure any capital investment is submitted and approved by the Capital Approvals Group with all benefits and costs documented.
- Adhere to all Corporate and legal processes and ensure timely completion.
- Track actual spend vs. budget and seek opportunities to save, identify potential overspends, and opportunities/requirements to invest.
- Contribute to the overall strategy and tactical plans of the Customer Engagement Centre operations.
- Ensure the Customer Engagement Centre has sufficient budget at the start of the year to service Customers and deliver change plans.
- Develop and maintain stakeholder understanding of the Customer Engagement Centre\’s role and contribution to Tesco, facilitating appropriate financial decisions throughout the year.
Skills required include attention to detail, understanding of financial processes, ability to engage and influence partners, creativity, resilience, strong problem-solving skills, and analytical skills. The role requires being a subject matter expert capable of making decisions that benefit colleagues and customers.
Key stakeholders include the Customer Engagement Centre Leadership Team, Business Partners, Operations Managers, UK Central Finance, Commercial, Marketing and Online Finance Teams, and suppliers such as recruitment agencies.
Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity shared services in Bengaluru, India, to a global, solutions-focused organization supporting markets and business units across the UK, India, Hungary, and Ireland. TBS employs over 4,400 colleagues worldwide and aims to drive scale, deliver value, and foster innovation and agility across Tesco Group operations.
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Finance Manager - Customer Engagement Centre (Tesco Business Solutions) employer: Tesco Hungary
Contact Detail:
Tesco Hungary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Manager - Customer Engagement Centre (Tesco Business Solutions)
✨Tip Number 1
Familiarise yourself with Tesco's financial processes and systems. Understanding how the Customer Engagement Centre operates within the broader financial framework will give you an edge in discussions and interviews.
✨Tip Number 2
Network with current or former employees of Tesco Business Solutions. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the Finance Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed budgets and financial processes in previous roles. Being able to demonstrate your experience with similar responsibilities will show that you're a strong candidate for this position.
✨Tip Number 4
Stay updated on industry trends and challenges in finance, particularly those affecting customer engagement centres. This knowledge will not only help you in interviews but also show your commitment to the role and the company.
We think you need these skills to ace Finance Manager - Customer Engagement Centre (Tesco Business Solutions)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial management, particularly in budget setting and business case valuations. Use specific examples that demonstrate your attention to detail and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Finance Manager position at Tesco Business Solutions. Emphasise your ability to engage and influence stakeholders, and provide examples of how you've contributed to financial strategies in previous roles.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as analytical skills, creativity, and resilience. Use bullet points for easy readability and ensure you relate these skills to the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a finance role.
How to prepare for a job interview at Tesco Hungary
✨Understand the Financial Landscape
Make sure you have a solid grasp of financial processes and budgeting. Familiarise yourself with how the Customer Engagement Centre operates financially, as well as any recent changes in Tesco's financial strategy.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've successfully tracked budgets or identified overspending. Highlight your problem-solving abilities and how you've used data to influence financial decisions in previous roles.
✨Engage with Stakeholders
Demonstrate your ability to engage and influence partners. Be ready to talk about how you've collaborated with various teams in the past and how you can facilitate understanding of financial matters among stakeholders.
✨Be Creative and Resilient
Think of innovative solutions for potential financial challenges. During the interview, share instances where your creativity helped solve a problem or improve a process, and show that you can remain resilient under pressure.