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- Tasks: Lead a dynamic team in delivering top-notch customer service and managing daily operations.
- Company: Join Booker, the UK's leading food wholesaler, serving diverse businesses across the nation.
- Benefits: Enjoy flexible working options, inclusive culture, and opportunities for career growth.
- Why this job: Kick-start your career in a vibrant environment while making a real impact on customer satisfaction.
- Qualifications: Passion for customer service, strong communication skills, and some supervisory experience required.
- Other info: Candidates must be over 18; accessibility support available for applicants.
The predicted salary is between 28800 - 43200 £ per year.
This role will put you at the forefront of our Business Centre. It is a fast-moving, challenging role that offers great exposure to our vibrant customer base, allowing you to influence the service we provide. You will manage a team of over 40 colleagues and play a key role within the store\’s management team, including serving as Duty Manager at times throughout the week.
This is a fantastic opportunity to be part of a successful team and kick-start a career in Food Wholesaling.
Your responsibilities will include:
- Ensuring team compliance with legal standards and company procedures.
- Training your team in cash handling to minimize losses.
- Controlling debt and recovering overdue or failed payments from customers.
- Maintaining accurate and timely payroll records.
- Engaging with customers to resolve issues and gather feedback to improve service.
- Liaising with other department supervisors to monitor delivery orders.
- Managing a team focused on customer service in reception and checkout areas.
To succeed in this role, you should have:
- A passion for providing exceptional customer service.
- Flexibility, adaptability, and enjoyment in managing a team.
- Excellent communication skills with some supervisory or managerial experience.
- Practical experience in retail.
Booker is the UK\’s leading food & drink wholesaler, serving independent retailers, caterers, and small businesses from over 190 branches, eight distribution centers, and support sites across the UK.
We are committed to diversity, equity, and inclusion, ensuring everyone feels represented and able to be themselves at work. We welcome conversations about flexible working options to support your needs.
Booker is a Disability Confident employer, committed to an inclusive and accessible recruitment process. For accessibility support, please contact recruitment@bookergroup.com.
Please note:
- Candidates must be over 18 for roles involving early mornings, late nights, warehouse work, alcohol handling, or driving.
- High application volumes may lead to early closing of roles, and feedback will only be provided to interviewees.
Booker Group is part of Tesco plc but operates separately, with different benefits. For more information, visit www.bookergroupjobs.co.uk.
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Customer Service Supervisor employer: Tesco Hungary
Contact Detail:
Tesco Hungary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the food wholesaling industry, especially Booker’s operations. Understanding their customer base and the challenges they face will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved team performance or resolved conflicts.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations for the Customer Service Supervisor role. This can also help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your strategies for enhancing customer service. Think about innovative ideas you could implement to improve customer satisfaction and how you would train your team to achieve these goals.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and team management. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead a team effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your management experience. Provide specific examples of how you've successfully led teams or resolved customer issues in the past, and explain why you want to work for Booker.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Tesco Hungary
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this will resonate well with the interviewers.
✨Demonstrate Team Management Skills
Since you'll be managing a team of over 40 colleagues, it's crucial to highlight your supervisory or managerial experience. Discuss your approach to training and motivating teams, and how you've successfully handled challenges in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer complaints. Prepare scenarios where you resolved issues effectively, showcasing your communication skills and adaptability.
✨Understand Company Values and Culture
Familiarise yourself with Booker's commitment to diversity, equity, and inclusion. Be ready to discuss how you can contribute to this culture and support flexible working options, demonstrating that you align with their values.
