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- Tasks: Design user-friendly experiences for millions of shoppers at Tesco.
- Company: Join the UK's largest supermarket with a focus on innovation.
- Benefits: Enjoy competitive pay, generous holiday, and health perks.
- Why this job: Make a real impact on customer experiences while collaborating with top talent.
- Qualifications: Strong design portfolio and experience in user-centred design.
- Other info: Flexible hybrid working and a commitment to inclusivity.
The predicted salary is between 40000 - 50000 £ per year.
As a Midweight UX Designer at the UK's largest supermarket, you'll be crafting experiences that help millions of people shop better. You'll help discover new opportunities, contributing to the intuitive and effortless solutions that improve every stage of a customer's shopping journey. You'll get to understand business objectives and user expectations, assisting in crafting design solutions that surpass both. And you'll become an expert in testing, iterating and improving what you do and how you do it.
Audiences don’t get bigger or more diverse than this! We have 11 million active app users and over 1 million online grocery orders a week. So, you'll really need to roll up your sleeves and get stuck in. You'll need a big appetite for human-centred design, customer research and data and analytics. Collaboration mixed with expertise and insight is the recipe for successful design. So you'll be working with some of the finest UX and UI designers, researchers, UX writers, service designers, data and analytics experts, product managers and developers. Our secret ingredient is our digital design system. So, you'll need some experience using one, whether it's just a pinch to improve a prototype or a big dollop to shape a whole user journey.
What’s in it for you
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
You will be responsible for
- Designing large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions
- Being involved in all UX process activities including discovery, design sprints, sketching, wire-framing, low fidelity prototyping, and service/customer mapping
- Working in partnership with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience
- Championing human-centred design inside and outside of your team
- Working within and across agile squads to design, develop and improve the customer experience across our digital products
- Partnering with UX researchers to help your team develop compassion for our customers, including those with a disability, and advocate for their needs, validating designs via A/B testing, un-moderated, usability testing and more
- Using quantitative data and partner with the analytics team to help advise your work
- Working closely with multidisciplinary teams, finding new opportunities for improvements
- Helping facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions
- Producing design executions that use inclusive design principles and align with W3C accessibility guidelines
- Delivering valuable, high-quality and consistent work without sacrificing speed by using our Digital Design System and its standardised foundations, components and patterns
- Collaborating with the Design System team to help evolve the Design System based on user needs
You will need
- A strong portfolio of delivered design work demonstrating your expertise across web, responsive and native apps
- Experience in high-profile design projects in a customer-facing commercial environment
- Passion for solving product problems while balancing all facets of a user experience, including strategy and research, information architecture, interaction design and accessibility
- A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions
- Proficiency with the latest versions of Figma, Sketch, Marvel, Miro, Axure or similar
- The ability to use both quantitative and qualitative insight to inform decision-making
- Experience at carrying out or participating in customer research, including interviews, observation and usability testing
- Proficiency in interaction design for web (desktop and mobile) and native applications
- Experience designing with accessibility in mind and meeting WCAG 2.1 level AA
- Experience collaborating closely with multiple fields including product and engineering
- Strong written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation
- The ability to coach, mentor and set standards for ways of working for more junior team members
- Previous experience in the retail sector is an advantage
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern — combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you — Everyone is welcome at Tesco.
UX Designer - Loyalty & Support in Welwyn Garden City employer: Tesco - Corporate
Contact Detail:
Tesco - Corporate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Designer - Loyalty & Support in Welwyn Garden City
✨Tip Number 1
Get your portfolio in tip-top shape! Make sure it showcases your best work, especially projects that highlight your UX skills. Remember, it's all about showing how you can make shopping easier for customers.
✨Tip Number 2
Network like a pro! Connect with other designers and professionals in the industry. Attend meetups or online events to share ideas and learn from others. You never know who might have a lead on your dream job!
✨Tip Number 3
Practice your pitch! Be ready to talk about your design process and how you tackle user problems. This is your chance to shine and show how you can contribute to Tesco's mission of improving customer experiences.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace UX Designer - Loyalty & Support in Welwyn Garden City
Some tips for your application 🫡
Show Off Your Portfolio: Make sure to include a strong portfolio that showcases your best design work. We want to see how you've tackled real-world problems and created user-friendly solutions, so pick projects that highlight your skills in web and app design.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the UX Designer role at Tesco. Highlight your experience with human-centred design and collaboration, as these are key for us.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description. Avoid jargon unless it's relevant!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy to do!
How to prepare for a job interview at Tesco - Corporate
✨Know Your Design Process
Make sure you can clearly articulate your design process from start to finish. Be ready to discuss how you approach user research, wireframing, prototyping, and testing. This will show that you understand the end-to-end iterative design process and can apply it effectively.
✨Showcase Your Portfolio
Bring a strong portfolio that highlights your best work, especially projects that demonstrate your experience in customer-facing environments. Be prepared to discuss the challenges you faced and how you solved them, focusing on the impact your designs had on user experience.
✨Emphasise Collaboration Skills
Since you'll be working with various teams, highlight your collaboration skills. Share examples of how you've successfully partnered with product managers, UX researchers, and developers to create effective design solutions. This will show that you're a team player who values input from others.
✨Prepare for User-Centric Questions
Expect questions about how you advocate for users, especially those with disabilities. Be ready to discuss your experience with inclusive design principles and how you've validated your designs through user testing. This will demonstrate your commitment to human-centred design.