At a Glance
- Tasks: Lead the development of AI-driven customer support solutions and drive innovation.
- Company: Join Tesco, a leading retailer with a commitment to technology and customer experience.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on transforming customer interactions.
- Why this job: Shape the future of customer support with cutting-edge AI technology.
- Qualifications: Experience in product management and a passion for AI and self-service solutions.
The predicted salary is between 63000 - 77000 £ per year.
Tesco UK in Welwyn Garden City is seeking a Senior Product Manager for Conversational AI & Self-Service Support.
You will own the AI-driven customer support ecosystem, guiding strategy, roadmap, and rollout across UK and international sites, working with Engineering, UX, Data and Analytics teams.
You will drive adoption of self-service solutions, lead experimentation, and scale bot capabilities across channels while aligning with Tesco's goals and OKRs.
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Senior AI Conversational & Self‑Service Product Lead in Welwyn Garden City employer: Tesco - Corporate
At Tesco, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in Welwyn Garden City. Our hybrid working model provides flexibility, while our commitment to employee growth ensures that you will have ample opportunities for professional development and career advancement. Join us to make a meaningful impact on our operational tools and be part of a team that values your contributions and supports your aspirations.
