Salary – Between £57,760 - £86,640 + annual bonus & benefits
Work Level - 2
Location – Glasgow, Edinburgh or Newcastle, Permanent
Office Attendance – Our hybrid working model gives you the best of both worlds - flexibility to work from home and valuable face-to-face time with colleagues. This role typically requires 2 days per week onsite.
Closing Date - Applications close on 20th October at 5pm
Why this role?
We’re looking for a Configuration Lead to join our Insurance, Money and Services team.
This is a fantastic opportunity for an experienced configuration professional with Genesys configuration and integration expertise to become the recognised expert for configuration, governance and change across a complex enterprise technology landscape. Experience with CDL Strata is desirable but not essential.
Reporting to the Product Manager within Agile & Transformation, you’ll work closely with Product, Engineering, Architecture, Operations, PMO teams and third-party vendors to shape configuration strategy, influence key decisions and ensure changes are governed, compliant and delivered effectively.
You’ll play a key role in defining best practice, driving continuous improvement and supporting major business and technology initiatives, helping to improve delivery outcomes, operational resilience and system integrity.
Offering exposure to enterprise platforms, transformation programmes and both Agile and traditional delivery environments, this role is ideal for someone who enjoys solving complex challenges and making a visible impact across the organisation.
What you’ll be doing
• Defining and leading the configuration management strategy, governance framework, and operating model to ensure controlled, compliant, and effective configuration delivery at scale.
• Managing and optimising the end-to-end configuration lifecycle, including change intake, impact assessment, prioritisation, testing, documentation, approval, and release activities.
• Partnering with Product, Engineering, Architecture, Operations, PMO and third-party vendors to ensure configuration changes are delivered safely, efficiently and in line with organisational standards.
• Providing leadership and expert guidance on configuration readiness, risk, feasibility, sequencing and implementation approaches across complex change initiatives.
• Driving continuous improvement by analysing performance metrics, defects and trends to enhance quality, reduce rework and improve system stability.
• Leading configuration governance, risk management and audit readiness activities, acting as the senior escalation point for configuration-related decisions and exceptions.
What we’re looking for (minimum criteria)
• Expertise in Genesys configuration management and controlled change delivery within complex technology environments.
• Strong understanding of configuration governance, risk management, audit requirements, compliance controls and change management best practices.
• Experience leading configuration activities across Agile and traditional delivery environments, with the ability to assess requirements, risks and impacts effectively.
• Excellent stakeholder management and influencing skills, with experience working with senior leaders and cross-functional technology teams.
And if you have any of these, even better
• Experience operating configuration management processes within regulated, financial services or high-availability environments.
• Insurance industry knowledge and experience.
• Experience in CDL Strata.
• Degree-level qualification or equivalent professional experience.
We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.
What’s in it for you
• A generous pension, with up to 7.5% employer contribution, depending on what you put in.
• Private Medical Insurance (WL2+) and virtual GP Service for you and your family
• Performance related annual bonus.
• 7.2 weeks holiday, with the opportunity to buy more.
• Colleague Clubcard discount (10-15% + second card to share with someone else).
• Enhanced parental leave.
• Opportunities to Save and Buy as you earn.
• A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.
Interviews
As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.
We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.
Interviews are expected to be held shortly after closing date.
Don't miss out. We're assessing applications throughout the recruitment process and may close this opportunity ahead of the closing date if we receive a high volume of applications.
