Sales / Customer Service

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Customer Support Manager – Lead a Cross-Border B2B Team

Are you ready to manage a team of 10 customer support representatives across the Nordics and the UK, embracing cultural diversity? Can you steer their direction through harmonization and digitalization within an international group that is becoming more cohesive?

\”The timing is fantastic – we’ve overcome the challenges of our transition to a more unified setup, and now the exciting part begins with building something new. You can truly leave your mark,\” says Head of Operations Lynne Nordby.

Lead a Dedicated Team Supporting a Broad B2B Customer Segment

Our world-leading adhesive solutions are used in manufacturing everything from cars to windows. Your team—comprising 4 members in Denmark, 1 in Norway, 1 in Finland, and 4 in the UK—supports a diverse range of B2B clients.

While we have made significant progress in process optimization and IT upgrades over the past two years, there is still work to be done. We look forward to your leadership in guiding the team through the remaining phases.

• Ensure the team meets KPIs for order fulfillment, troubleshooting, and after-sales support.
• Analyze root causes of claims and product returns.
• Continue harmonization and digitalization efforts, providing relevant training through regional experts.
• Maintain close relationships with Sales, Supply Chain, Finance, and other internal stakeholders.
• Participate in the community of 9 European Customer Support Managers, sharing concerns and best practices.

Travel to the UK approximately 24 days per year, with flexible planning of stays.

What You Will Need

An experienced manager with cultural awareness:

• Management experience within customer support or operations; supply chain experience is a plus.
• Strong analytical skills for business case development, process optimization, and navigating a matrix organization.
• Proficiency in SAP, familiarity with CRM systems (Microsoft Dynamics preferred), and a digital mindset.
• Knowledge of Scandinavian languages and culture is advantageous but not essential.

Ready to join us? Please follow the link below to submit your resume and required information.

If you have questions about the position, feel free to contact Head of Operations Lynne Nordby.

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