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- Tasks: Lead a global team to enhance customer support and meet KPIs.
- Company: A leading adhesives company with a strong presence in the UK.
- Benefits: Professional growth opportunities and a chance to work with diverse clients.
- Why this job: Make a real impact by improving service experiences across various locations.
- Qualifications: Management experience, analytical skills, and knowledge of SAP and CRM systems.
- Other info: Cultural understanding of Scandinavia is a plus for this dynamic role.
The predicted salary is between 36000 - 60000 £ per year.
A leading adhesives company located in the UK is looking for a Customer Support Manager to lead a cross-border team of 10 representatives across various locations including the Nordics. The successful candidate will ensure that the team meets KPIs while fostering relationships with internal stakeholders.
Key qualifications include:
- Management experience
- Analytical skills
- Proficiency in SAP and CRM systems
- A cultural understanding of Scandinavia is a plus
This position offers opportunities for professional growth and aims to enhance service experiences across diverse clients.
Global B2B Customer Support Manager — Lead Global Teams in Milton Keynes employer: tesa
Contact Detail:
tesa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global B2B Customer Support Manager — Lead Global Teams in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company's culture and values. We want to show that we’re not just a fit for the role, but also for the team. Tailor your answers to reflect their mission!
✨Tip Number 3
Practice common interview questions, especially those related to leadership and customer support. We can even do mock interviews with friends to boost our confidence and refine our responses.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Global B2B Customer Support Manager — Lead Global Teams in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your management experience and any relevant analytical skills, especially if you've worked with SAP or CRM systems before.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Global B2B Customer Support Manager role. Mention your understanding of Scandinavian culture and how it can benefit the team.
Showcase Your Team Leadership: In your application, share specific examples of how you've successfully led teams in the past. We want to see how you’ve met KPIs and fostered relationships with stakeholders, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at tesa
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP and CRM systems. Be ready to discuss how you've used these tools in previous roles, especially in managing customer support teams. This will show that you're not just familiar with the tech but can leverage it effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to meet KPIs. Highlighting your management experience will demonstrate that you're the right fit for leading a cross-border team.
✨Cultural Awareness is Key
Since this role involves working with teams across the Nordics, it's essential to show your understanding of Scandinavian culture. Research common business practices and communication styles in these regions, and be ready to discuss how you would adapt your approach to foster strong relationships.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's goals and the specific challenges they face in customer support. This not only shows your interest in the role but also gives you a chance to demonstrate your analytical skills and strategic thinking.
