At a Glance
- Tasks: Support schools with complex timetabling challenges using innovative software solutions.
- Company: Join Tes, a leader in educational technology dedicated to improving school efficiency.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on continuous improvement and customer success.
- Why this job: Make a real impact in education by helping schools optimise their timetabling processes.
- Qualifications: Experience in school timetabling or data management, with strong problem-solving skills.
The predicted salary is between 38250 - 46750 £ per year.
Location: Sheffield (Hybrid, 3 days a week in office, 2 days from home)
Salary: up to £35,000 base salary
About the Role
At Tes, we're passionate about helping schools operate more efficiently through innovative technology. Our timetabling software provides powerful solutions for schools, helping them tackle even the most complex scheduling challenges while supporting priorities such as teacher wellbeing, curriculum delivery and resource optimisation. We're looking for a Timetable Support Specialist to join our Customer Success team. You'll become a trusted subject matter expert for our timetabling software, working closely with schools to support implementation, configuration, troubleshooting and ongoing optimisation. You'll help customers maximise the value of the platform while providing specialist guidance on complex timetabling and data management challenges.
What You'll Be Doing
- Deliver specialist support for complex product, configuration and usage issues.
- Work directly with schools to resolve challenging timetabling queries and achieve successful outcomes.
- Support customers during implementation, onboarding and ongoing use of the platform.
- Provide expert guidance on best practice, configuration options, product capabilities and system limitations.
- Conduct technical investigations into complex issues, identifying root causes and recommending solutions or workarounds.
- Analyse customer requirements and support schools through timetable changes, reconfigurations and complex scheduling scenarios.
- Collaborate closely with Customer Success, Product and Technical teams to resolve customer challenges.
- Act as a subject matter expert, supporting colleagues with specialist product knowledge.
- Identify recurring customer issues and provide feedback to Product teams to help shape future improvements.
- Create and contribute to knowledge articles, guidance materials and best practice documentation.
- Support customer retention by helping schools realise maximum value from the software.
- Proactively identify opportunities for customers to improve their use of the platform and strengthen adoption.
What We're Looking For
Essential Experience
- Minimum two years' experience of whole-school timetabling and/or school data management.
- Experience working in a school, education technology provider, local authority or related education environment.
- Knowledge of school MIS systems.
- Experience supporting users with software, systems or technical queries.
- Strong analytical and problem-solving skills with the ability to investigate complex issues.
- Confidence working directly with customers and explaining technical concepts in a clear and accessible way.
- Experience using spreadsheet and database software.
- High level of ICT literacy, including a strong working knowledge of Microsoft Office applications.
Skills & Competencies
- Problem Solving & Technical Troubleshooting: Ability to investigate complex customer challenges and identify practical solutions. Strong attention to detail and a logical, analytical approach. Comfortable working through complex scenarios and edge cases.
- Customer-Focused Communication: Excellent verbal and written communication skills. Able to remain calm and professional when dealing with high-priority customer issues. Builds credibility and trust through expertise and responsiveness.
- Product Expertise & Continuous Improvement: Keen interest in becoming a recognised specialist in timetabling and education technology. Able to identify trends, recurring issues and opportunities for improvement. Contributes ideas and insights to enhance products, processes and customer experience.
- Collaboration & Teamwork: Works effectively across Customer Success, Product and Technical teams. Enjoys sharing knowledge and supporting colleagues. A team player with energy, commitment, enthusiasm and resilience.
- Organisation & Adaptability: Strong prioritisation and time management skills. Able to manage competing priorities and changing customer needs. Flexible and adaptable in a fast-paced environment.
Qualifications
- Undergraduate degree or significant relevant experience in a similar role.
Why Join Tes?
You'll join a team passionate about helping schools make better decisions through technology. You'll have the opportunity to work with a market-leading timetabling solution, collaborate with education professionals across the sector and develop deep expertise in an area that makes a genuine difference to schools. If you're experienced in school timetabling, MIS administration, data management or education software support and enjoy solving complex challenges, we'd love to hear from you.
Timetable Support Specialist employer: Tes
At Tes, we pride ourselves on being a purpose-led organisation that is dedicated to making a meaningful impact in education globally. Our hybrid work culture promotes flexibility and work-life balance, while our commitment to employee growth ensures that you will have clear progression opportunities within the company. Join us in Sheffield, where you can thrive in a supportive environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Timetable Support Specialist
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Tes looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Timetable Support Specialist at Tes, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Timetable Support Specialist
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Tes, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Tes and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Tes
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Tes might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Tes.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
