Tes in Sheffield is seeking a Complex Product Support Manager to lead our Customer Value & Success team. You will guide a team of product support specialists, coordinating with Product, Engineering, Customer Success and Sales to deliver exceptional customer experience across the full product lifecycle.
You'll manage escalations, drive service excellence, improve processes, and analyze feedback and performance data to improve efficiency, satisfaction and commercial outcomes.
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Senior SaaS Product Support Lead (Hybrid) in Sheffield employer: Tes
Tes Institute is an exceptional employer that prioritises inclusivity and professional development, making it an ideal place for those passionate about supporting learners. With a collaborative work culture and flexible hybrid arrangements, employees benefit from meaningful engagement with schools and mentors, fostering both personal and professional growth in the vibrant city of London.
