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- Tasks: Lead a team to enhance customer success and retention strategies in EdTech.
- Company: Join a leading EdTech company making a difference in education.
- Benefits: Enjoy a hybrid work model, competitive salary, and great employee perks.
- Why this job: Make an impact in education while developing your career in a dynamic environment.
- Qualifications: 4+ years in Customer Success or Account Management with strong data skills.
- Other info: This is a 12-month FTC maternity cover role based in Sheffield.
The predicted salary is between 36000 - 60000 £ per year.
A leading EdTech company is seeking a Customer Value Manager for a 12-month FTC maternity cover in Sheffield. This hybrid role involves leading a team focused on customer success and retention strategies across a SaaS portfolio.
Ideal candidates will have over 4 years of experience in Customer Success or Account Management, along with strong data literacy and stakeholder management skills.
The position offers a dynamic work environment and various employee benefits.
EdTech Customer Value Lead (12‐Month FTC) in Sheffield employer: Tes
Contact Detail:
Tes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EdTech Customer Value Lead (12‐Month FTC) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the EdTech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand their customer success strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your data literacy! Be ready to discuss how you've used data to drive customer success in previous roles. Bring examples of how your insights led to improved retention or satisfaction – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace EdTech Customer Value Lead (12‐Month FTC) in Sheffield
Some tips for your application 🫡
Show Your Passion for EdTech: When writing your application, let your enthusiasm for the EdTech sector shine through. We want to see how your experience aligns with our mission to enhance customer success and retention in this exciting field.
Highlight Relevant Experience: Make sure to showcase your 4+ years of experience in Customer Success or Account Management. We’re looking for specific examples that demonstrate your skills in stakeholder management and data literacy, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. We appreciate when candidates take the time to connect their skills and experiences directly to the job description, showing us why you’re the perfect fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at StudySmarter!
How to prepare for a job interview at Tes
✨Know Your Customer Success Strategies
Make sure you brush up on the latest customer success strategies, especially in the EdTech space. Be ready to discuss how you've successfully managed customer relationships and improved retention rates in your previous roles.
✨Show Off Your Data Skills
Since strong data literacy is key for this role, prepare to talk about how you've used data to drive decisions in customer success. Bring examples of metrics you've tracked and how they influenced your strategies.
✨Stakeholder Management is Key
Think about your experience with stakeholder management. Be prepared to share specific instances where you've effectively communicated with different stakeholders to achieve customer success. This will show your ability to navigate complex relationships.
✨Embrace the Hybrid Work Environment
As this role is hybrid, be ready to discuss how you manage your time and productivity in both remote and in-office settings. Share any tools or techniques you use to stay connected with your team and customers while working flexibly.