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For Companies At a Glance
- Tasks: Lead a team to enhance customer success and retention in the EdTech sector.
- Company: Join Tes, a leader in empowering educators with innovative technology.
- Benefits: Enjoy 25 days annual leave, pension contributions, and extensive learning opportunities.
- Why this job: Make a real impact on education while developing your career in a dynamic environment.
- Qualifications: 4+ years in Customer Success or similar roles, with strong data literacy.
- Other info: Hybrid work model with a vibrant office culture and monthly socials.
The predicted salary is between 34000 - 45000 £ per year.
At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years.
We’re now looking for a Customer Value Manager (12-month FTC – Maternity Cover) to join our Customer Value team and play a key role in driving customer success, retention and long-term value across our SaaS portfolio.
About the Role
As Customer Value Manager, you’ll lead a high-performing team responsible for adoption, in-life customer engagement, retention strategy and renewal performance. You’ll ensure customers not only experience value from our products, but recognise and grow that value over time. Working closely with Sales, Product, Support and Marketing, you will be central to shaping customer outcomes and protecting recurring revenue. This is a fantastic opportunity for someone who is data-driven, commercially minded and passionate about delivering exceptional customer experiences in the EdTech space.
Key Responsibilities
- Customer Value & Success Leadership
- Own the end-to-end customer lifecycle from onboarding to renewal.
- Lead your team to deliver proactive and scalable engagement that drives adoption and positive outcomes.
- Embed Customer Success best practice across the function.
- Retention & Renewal Management
- Identify risk early and lead proactive churn-mitigation strategies.
- Oversee renewal forecasting, value articulation and commercial conversations.
- Develop retention playbooks and frameworks for long-term loyalty.
- Customer Advocacy & Insight
- Champion customer feedback, trends and insights across the business.
- Spot cross-sell opportunities based on customer needs and usage patterns.
- Partner with Support to ensure smooth escalations and excellent service.
- Operational & Performance Leadership
- Own metrics including renewal rate, churn, adoption, NPS and health scoring.
- Build dashboards and reporting that highlight opportunities and risks.
- Implement scalable processes and automation to drive team efficiency.
- Team Leadership
- Coach and develop a high-performing Customer Value team.
- Foster a culture of accountability and customer-first thinking.
- Set clear expectations, goals and performance measures.
What You’ll Need
- 4+ years in Customer Success, Account Management, Retentions or similar SaaS roles.
- Proven track record in reducing churn and driving adoption.
- SaaS, tech or EdTech experience ideal.
- Experience leading or coaching a team (desirable).
- Strong data literacy and confidence using customer insights to guide decisions.
- Excellent stakeholder management and communication skills.
- Commercial acumen, especially around renewals and value-positioning.
- Comfortable navigating fast-paced environments with shifting priorities.
- Familiarity with CS tools (Salesforce, Gainsight, Freshdesk, etc.).
- Understanding of NPS, CSAT and customer health scoring.
What’s in It for You?
- 25 days annual leave (rising to 30)
- 5% employer pension contribution
- State-of-the-art Sheffield offices
- Benefits via My Benefits World
- Free eye-care cover
- Life Assurance
- Cycle to Work Scheme
- Employee Assistance Programme (EAP)
- Monthly Tes socials
- Extensive Learning & Development opportunities
Ready to make an impact in EdTech and support schools worldwide? Apply now and join Tes on a 12-month journey shaping customer experience and driving value for thousands of educators.
Customer Value Manager in Sheffield employer: Tes
Contact Detail:
Tes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Value Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the EdTech space, especially those at Tes. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a mini-presentation or case study that highlights your experience in customer success and retention strategies. This will demonstrate your proactive approach and passion for the role.
✨Tip Number 3
Be ready for the interview! Research common questions for Customer Value Managers and practice your answers. Make sure to highlight your data-driven mindset and how you've tackled churn in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Tes team.
We think you need these skills to ace Customer Value Manager in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Value Manager role. Highlight your experience in customer success and SaaS, and show us how you can drive value and retention for our customers.
Showcase Your Data Skills: Since this role is all about being data-driven, don’t forget to mention any relevant metrics or achievements from your previous roles. We want to see how you've used data to make decisions and improve customer experiences.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s passionate about EdTech and customer success, so share your story and what motivates you to join our mission at Tes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make an impact in the EdTech space!
How to prepare for a job interview at Tes
✨Know Your Customer Value
Before the interview, dive deep into understanding how customer value is defined in the EdTech space. Familiarise yourself with Tes's products and think about how you can articulate the value they bring to educators. This will show your passion for customer success and your ability to drive retention.
✨Showcase Your Data Skills
Since the role requires strong data literacy, prepare examples of how you've used data to drive decisions in previous roles. Be ready to discuss specific metrics like churn rates or NPS scores and how you’ve influenced them positively. This will demonstrate your analytical mindset and commercial acumen.
✨Prepare for Team Leadership Questions
As a potential leader, expect questions about your coaching style and how you foster a high-performing team. Think of examples where you've successfully led a team or implemented best practices in customer success. Highlight your ability to create a culture of accountability and customer-first thinking.
✨Engage with Their Mission
Tes is all about powering schools and enabling great teaching. Make sure to express your enthusiasm for their mission during the interview. Share any personal experiences or insights related to education technology that align with their goals. This connection can set you apart as a candidate who truly cares about making a difference.
