TES in Sheffield is seeking a Complex Product Support Manager (SaaS) to lead a team delivering expert support across all channels. You will work with product development and engineering to resolve issues, drive CSAT, and identify upsell opportunities.
The role requires 5+ years in product support, including 2+ in leadership, and a strong Edtech background. The hybrid role involves coaching, capacity planning, SLAs compliance, and close collaboration with Sales and Customer Success.
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SaaS Complex Product Support Lead employer: Tes
Tes Institute is an exceptional employer that prioritises inclusivity and professional development, making it an ideal place for those passionate about supporting learners. With a collaborative work culture and flexible hybrid arrangements, employees benefit from meaningful engagement with schools and mentors, fostering both personal and professional growth in the vibrant city of London.
