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- Tasks: Provide top-notch technical support and troubleshoot Windows and Microsoft 365 issues.
- Company: Join a global EdTech leader dedicated to empowering educators.
- Benefits: Enjoy a collaborative team environment and opportunities for professional growth.
- Why this job: Make a real difference in education while developing your IT skills.
- Qualifications: Strong Windows troubleshooting and customer service skills required.
- Other info: Dynamic IT environment with a mission-driven focus.
The predicted salary is between 30000 - 42000 £ per year.
A global EdTech leader is seeking a Desktop Support Analyst to deliver technical support services. The ideal candidate will have strong skills in Windows troubleshooting, Microsoft 365, and customer service.
Responsibilities include:
- Supporting users with remote access
- Managing user accounts
- Ensuring high standards of service delivery
This role offers the chance to work in a collaborative team within a dynamic IT environment, contributing to the success of a mission-driven organization focused on empowering educators worldwide.
2nd Line Desktop Support Specialist in Pontyclun employer: Tes
Contact Detail:
Tes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Desktop Support Specialist in Pontyclun
✨Tip Number 1
Network like a pro! Reach out to folks in the EdTech space, especially those already working in desktop support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to interview, be ready to demonstrate your Windows troubleshooting prowess and Microsoft 365 knowledge. Use real-life examples to highlight how you've solved problems in the past.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t hesitate to apply. Tailor your approach to show how you can contribute to the team and enhance service delivery.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 2nd Line Desktop Support Specialist in Pontyclun
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows troubleshooting and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting educators and how you can contribute to our mission. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can think on their feet and provide top-notch support, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Tes
✨Know Your Tech Inside Out
Make sure you brush up on your Windows troubleshooting skills and Microsoft 365 knowledge. Be ready to discuss specific issues you've resolved in the past, as this will show your practical experience and problem-solving abilities.
✨Showcase Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that highlight your customer service experience. Think about times when you went above and beyond to help a user or how you handled difficult situations with grace.
✨Familiarise Yourself with Remote Support Tools
As remote access support is part of the job, make sure you know the tools commonly used for remote desktop support. Being able to discuss these tools and how you've used them effectively will demonstrate your readiness for the role.
✨Emphasise Team Collaboration
This position is within a collaborative team, so be prepared to talk about your experiences working in teams. Share how you contribute to a positive team environment and how you handle conflicts or differing opinions.
