Payroll Support Specialist

Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Req #976 11 March 2025

Department: Customer Operations

Location: Sheffield

Full time, permanent | Hybrid working (up to 2 days home working per week)

Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools' needs at the core, ensuring they are innovative, trusted education solutions.

Role Overview: As a Payroll Support Specialist at Tes, you will be at the forefront of assisting our customers across multiple communication channels. Located in our friendly Sheffield offices, you will be part of a dynamic team, tackling challenges and contributing to our top-tier pension support services.

Key Responsibilities:

• Effectively handle, manage, resolve, and log payroll customer contacts received through a range of customer support channels in a timely and professional manner.
• Resolving payroll queries, including tax, pensions, National Insurance, and statutory deductions.
• Support year-end payroll processes, including P60s and P11Ds.
• Assist in validating YTD data within the system.
• Calculating Sick, Maternity, and Shared Parental Leave.
• Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth transaction for our customers.
• Provide technical guidance on payroll in Education and statutory obligations.
• Be responsible for resolving complex cases and coaching the team to help them do so in future.
• Expertly manage technical product queries, identifying root causes and providing effective solutions.
• Be an escalation point for member queries and complaints relevant to the function.
• Develop and implement Customer Services Plans and support strategies for assigned projects.
• Maintain adherence to Quality & Regulatory payroll standards while delivering exceptional service.
• Assist in training and mentoring new team members to ensure their success.
• Ensure compliance with customer key performance indicators, service level agreements, and statutory reporting obligations.

What Will You Need to Succeed?

• Previous Payroll expertise essential, preferably 3 years’ experience in a similar role.
• Have a professional payroll qualification (Chartered Institute of Payroll Professionals or similar).
• Educated to A Level and have A*-C at English Language and Maths GCSEs.
• Excellent problem-solving skills with the ability to resolve payroll queries effectively.
• The ability to solve difficult or unexpected problems.
• Technical skills required with an aptitude in using software products of varying complexity.
• Ability to plan and carry out work on your own or as part of the team.
• Decision-making and bringing innovation to problem-solving.
• Helpful and positive attitude in a busy environment.
• Able to project a respectable and professional image.
• Ability to maintain a calm approach and work effectively under pressure.
• Communicates clearly and confidently, both verbally and in writing.

What Do You Get in Return?

• 25 days annual leave rising to 30.
• State-of-the-art city centre offices.
• Access to a range of benefits via My Benefits World.
• Discounted city centre parking.
• Free eye care cover.
• Life Assurance.
• Cycle to Work Scheme.
• EAP (Employee Assistance Programme).
• Monthly Tes Socials.
• Access to an extensive Learning and Development menu.

Who Are Tes?

Tes has been supporting the education sector for over a century, growing and changing alongside the evolution of education. Today, Tes is focused on providing digital solutions to support school leaders and teachers with wellbeing, continuous professional development, safeguarding, SEND provision, flexibility through timetabling, and pupil behaviour management.

Our Vision is to power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. Tes has over 13 million teachers in its online community and working relationships with 25,000 schools in over 100 countries.

Tes helps schools find the teachers they need via a range of recruitment solutions; brings new teachers into the profession through initial teacher training; provides teachers with continuous professional development and world-class safeguarding training. It also offers a range of expert tools for the classroom, from timetabling, SEND provision, and behaviour management solutions to dynamic staff surveying and wellbeing tools.

Tes brings educators together online so they can share expertise and teaching resources and provides them with vital information, research, and analysis about education via its fully digital Tes Magazine.

Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai. We are proud of our people-centric culture where everyone is driven to achieve the same goal. We are an agile organization striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes.

Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability. We invite applicants to contact us directly to identify any additional support required.