At a Glance
- Tasks: Provide payroll support to customers via email, phone, and webchat.
- Company: Join a friendly team in Sheffield with a focus on customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Be part of a best-in-class support team and make a real difference.
- Qualifications: Customer service experience preferred; payroll knowledge is a plus.
The predicted salary is between 25000 - 32000 € per year.
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
Job Description Posted Tuesday 14 April 2026 at 05:00
Department: Operations
Location: Sheffield
Working Pattern: Hybrid, includes 3 days each week in the office
Contact Type: Full time, permanent
Role overview: Providing payroll support to our customers via all channels including email, phone and webchat. Be inspired and challenged as part of our best-in‑class support team, with great opportunities for you to explore, all located in our friendly offices in Sheffield.
Key Responsibilities:
- Effectively handle, manage, resolve, and log payroll customer contacts received through a range of customer support channels in a timely and professional manner.
- Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth transaction for our customers.
- Take ownership, managing, investigating, resolving, and logging customer contacts and enquiries.
- Meet all SLAs for payroll subscriptions customers, and be willing to work as deemed necessary to ensure all SLAs are met in line with company policies.
- Provide technical support and assistance to customers throughout their contract lifetime.
- Optimise customer satisfaction and meet defined quality standards for contact handling and associated administration.
- Work effectively as a team and autonomously.
- Support customers with help requests, technical issues, complaints, suggestions, and praise received through a range of customer support channels.
- Be able to communicate effectively and listen to a customer’s specific situation and needs.
- Have strong, up to date payroll and product knowledge across the Tes brands to advise and add value to customers experience and encourage engagement.
- Follow escalation procedures for technical payroll and product development issues, liaising with internal and external partners.
- Assist other areas of the Operations department when necessary due to demand.
- Weekend work may be required on an adhoc basis during peak seasonal times which will be provided back as time in lieu.
What will you need to succeed?
Experience:
- Previous Payroll customer service experience preferable but not essential.
- Preferable but not essential, have a professional payroll qualification (Chartered Institute of Payroll Professionals or similar).
Skills:
- The ability to solve difficult or unexpected problems.
- Technical skills required with an aptitude in using software products of varying complexity.
- Ability to plan and carry out work on your own or as part of the team.
- Decision-making and bringing innovation to problem solving.
- Helpful and positive attitude in a busy environment.
- Able to project a respectable and professional image.
- Ability to maintain a calm approach and work effectively under pressure.
- Communicates clearly and confidently, both verbally and in writing.
Payroll Support Advisor employer: Tes
Join our dynamic team as a Payroll Support Advisor in the heart of Sheffield, where we prioritise employee growth and a supportive work culture. Enjoy a hybrid working pattern that promotes work-life balance, alongside opportunities for professional development and collaboration within a friendly office environment. With a commitment to excellence and customer satisfaction, you'll find meaningful and rewarding employment here, making a real impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Payroll Support Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the payroll industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way, especially those related to customer service and problem-solving. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 3
Show off your knowledge! When you get the chance to chat with potential employers, make sure to highlight your understanding of payroll processes and software. It’ll show them you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Payroll Support Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Payroll Support Advisor role. Highlight any relevant experience you have in payroll or customer service, and don’t forget to mention any technical skills that could set you apart!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional – we want to get to know the real you!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky situations in the past. We love candidates who can think on their feet and come up with innovative solutions, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to see what you bring to the team!
How to prepare for a job interview at Tes
✨Know Your Payroll Basics
Brush up on your payroll knowledge before the interview. Familiarise yourself with common payroll processes and terminology, as well as any relevant software tools. This will help you answer technical questions confidently and show that you're serious about the role.
✨Practice Customer Scenarios
Since this role involves a lot of customer interaction, think of potential scenarios you might face. Prepare responses for handling difficult customer queries or complaints. Role-playing these situations can help you articulate your problem-solving skills during the interview.
✨Showcase Your Team Spirit
This position requires teamwork, so be ready to discuss your experiences working in a team. Share examples of how you've collaborated with others to resolve issues or improve processes. Highlighting your ability to work well with colleagues will make you stand out.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
