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- Tasks: Lead transformation in customer operations and oversee key product verticals.
- Company: Join a global SaaS business focused on exceptional customer service.
- Benefits: Enjoy a hybrid work model with flexibility and a dynamic work environment.
- Why this job: Be a change leader and make a real impact on customer success worldwide.
- Qualifications: Experience in operational leadership and a passion for innovation required.
- Other info: This is a fixed-term contract for 12 months with potential for growth.
The predicted salary is between 43200 - 72000 £ per year.
We are hiring for a Head of Customer Operations in Sheffield. This is a full-time, fixed-term contract (12 months) position with a hybrid working model (3 days in the office, 2 days from home).
Scope: Lead operations across key product verticals and oversee our central Customer Resolution function.
Are you a change leader with a passion for transforming customer operations at scale? We are looking for someone to join our team—reporting into the Director, Global Customer Operations—to help reshape how we deliver exceptional service across the globe.
Your Impact:
- Drive end-to-end operational change across people, process & technology.
- Lead the adoption of digital and self-service solutions to scale customer success.
- Standardise and streamline operations to support rapid global growth.
- Embed a high-performance culture built on data, ownership, and innovation.
- Deliver real, measurable improvement in customer outcomes (NPS, retention, CSAT).
Head of Operations employer: Tes
Contact Detail:
Tes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Familiarise yourself with the latest trends in customer operations and SaaS. Understanding how digital solutions can enhance customer experience will show your passion for transformation, which is key for this role.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in operational leadership roles. Engaging in conversations about their challenges and successes can provide valuable insights that you can bring to the interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational change in previous roles. Highlighting measurable improvements in customer outcomes will demonstrate your capability to deliver results.
✨Tip Number 4
Research StudySmarter's current customer operations strategies and think about how you could contribute to them. Showing that you understand our approach and have ideas for improvement will set you apart from other candidates.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and transformation. Focus on your achievements in leading change, improving customer outcomes, and any specific metrics that demonstrate your success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming customer operations. Discuss how your leadership style aligns with the company's goals and provide examples of how you've driven operational change in previous roles.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as leadership, data analysis, and process improvement. Mention any experience with digital solutions or self-service technologies that can enhance customer success.
Showcase Your Vision: In your application, articulate your vision for customer operations. Explain how you would approach the role and what strategies you would implement to drive measurable improvements in customer satisfaction and retention.
How to prepare for a job interview at Tes
✨Showcase Your Change Leadership Skills
As a Head of Operations, you'll need to demonstrate your ability to lead transformation. Prepare examples from your past experiences where you've successfully driven operational change, focusing on the impact it had on customer satisfaction and business outcomes.
✨Understand the Role of Technology
Familiarise yourself with the latest digital and self-service solutions in customer operations. Be ready to discuss how you would implement these technologies to enhance customer success and streamline processes.
✨Emphasise Data-Driven Decision Making
Highlight your experience in using data to drive improvements in customer outcomes. Be prepared to discuss specific metrics you've used in the past, such as NPS or CSAT, and how you've leveraged them to achieve results.
✨Demonstrate a High-Performance Culture
Talk about how you've fostered a culture of ownership and innovation in previous roles. Share strategies you've employed to motivate teams and encourage a performance-driven environment that aligns with the company's goals.
