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- Tasks: Lead a team to enhance customer success and retention in the EdTech sector.
- Company: Join Tes, a mission-driven company transforming education worldwide.
- Benefits: Enjoy 25 days annual leave, pension contributions, and extensive learning opportunities.
- Why this job: Make a real impact on educators' lives while developing your career in a dynamic environment.
- Qualifications: 4 years in Customer Success or similar roles, with strong data literacy and communication skills.
- Other info: Hybrid work model with a vibrant office culture and monthly socials.
The predicted salary is between 34000 - 51000 ÂŁ per year.
hackajob is collaborating with Tes to connect them with exceptional tech professionals for this role.
At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years.
We’re now looking for a Customer Value Manager (12‑month FTC – Maternity Cover) to join our Customer Value team and play a key role in driving customer success, retention and long‑term value across our SaaS portfolio.
As Customer Value Manager, you’ll lead a high‑performing team responsible for adoption, in‑life customer engagement, retention strategy and renewal performance. You’ll ensure customers not only experience value from our products, but recognise and grow that value over time. Working closely with Sales, Product, Support and Marketing, you will be central to shaping customer outcomes and protecting recurring revenue. This is a fantastic opportunity for someone who is data‑driven, commercially minded and passionate about delivering exceptional customer experiences in the EdTech space.
Key Responsibilities- Own the end‑to‑end customer lifecycle from onboarding to renewal.
- Lead your team to deliver proactive and scalable engagement that drives adoption and positive outcomes.
- Embed Customer Success best practice across the function.
- Identify risk early and lead proactive churn‑mitigation strategies.
- Oversee renewal forecasting, value articulation and commercial conversations.
- Develop retention playbooks and frameworks for long‑term loyalty.
- Champion customer feedback, trends and insights across the business.
- Spot cross‑sell opportunities based on customer needs and usage patterns.
- Partner with Support to ensure smooth escalations and excellent service.
- Own metrics including renewal rate, churn, adoption, NPS and health scoring.
- Build dashboards and reporting that highlight opportunities and risks.
- Implement scalable processes and automation to drive team efficiency.
- Coach and develop a high‑performing Customer Value team.
- Foster a culture of accountability and customer‑first thinking.
- Set clear expectations, goals and performance measures.
- 4 years in Customer Success, Account Management, Retentions or similar SaaS roles.
- Proven track record in reducing churn and driving adoption.
- SaaS, tech or EdTech experience ideal.
- Experience leading or coaching a team (desirable).
- Strong data literacy and confidence using customer insights to guide decisions.
- Excellent stakeholder management and communication skills.
- Commercial acumen, especially around renewals and value‑positioning.
- Comfortable navigating fast‑paced environments with shifting priorities.
- Familiarity with CS tools (Salesforce, Gainsight, Freshdesk, etc.).
- Understanding of NPS, CSAT and customer health scoring.
- 25 days annual leave (rising to 30)
- 5% employer pension contribution
- State‑of‑the‑art Sheffield offices
- Benefits via My Benefits World
- Free eye‑care cover
- Life Assurance
- Cycle to Work Scheme
- Employee Assistance Programme (EAP)
- Monthly Tes socials
- Extensive Learning & Development opportunities
Ready to make an impact in EdTech and support schools worldwide? Apply now and join Tes on a 12‑month journey shaping customer experience and driving value for thousands of educators.
Employer-provided Pay range in Sheffield. Exact compensation may vary based on skills, experience, and location. Base salary ÂŁ40,000/yr - ÂŁ45,000/yr.
Customer Value Manager employer: Tes
Contact Detail:
Tes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Value Manager
✨Tip Number 1
Network like a pro! Reach out to people in the EdTech space, especially those at Tes or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in customer success or SaaS roles. When you get the chance to chat with hiring managers, let your experience shine through.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a message expressing your enthusiasm. It shows initiative and can set you apart from the crowd.
✨Tip Number 4
Prepare for the interview by understanding Tes's mission and values. Think about how your experience aligns with their goals in EdTech. This will help you articulate your fit and passion for the role during the conversation.
We think you need these skills to ace Customer Value Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Value Manager role. Highlight your experience in customer success and how it aligns with our mission at Tes. We want to see how you can drive value and retention!
Showcase Your Data Skills: Since this role is all about being data-driven, don’t forget to mention your experience with metrics like NPS, churn rates, and adoption strategies. We love numbers, so let us know how you've used data to make decisions in your previous roles.
Highlight Team Leadership Experience: If you've led a team before, share those experiences! Talk about how you fostered a culture of accountability and customer-first thinking. We’re looking for someone who can coach and develop a high-performing team, so show us what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Tes
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn rates, and adoption statistics. Being able to discuss these metrics confidently will show that you understand the importance of data in driving customer value.
✨Showcase Your Team Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching techniques and how you foster a culture of accountability. This is crucial for the Customer Value Manager role, so make sure to have specific stories ready.
✨Understand the EdTech Landscape
Familiarise yourself with the current trends and challenges in the EdTech sector. Being knowledgeable about how Tes fits into this landscape will demonstrate your passion for the industry and your commitment to delivering exceptional customer experiences.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations or challenges. Think through potential scenarios related to retention strategies or customer engagement, and be ready to articulate your thought process and solutions.
