At a Glance
- Tasks: Build strong relationships with education customers and help them succeed with our software solutions.
- Company: Join a dynamic team at Tes, transforming education through innovative technology.
- Benefits: Competitive salary, commission, hybrid work model, and opportunities for personal growth.
- Other info: Be part of a transformative journey with genuine opportunities to influence and innovate.
- Why this job: Make a real impact in education while shaping the future of Customer Success.
- Qualifications: Experience in Customer Success or Account Management, preferably in SaaS.
The predicted salary is between 48000 - 48000 £ per year.
We’re at an exciting point in our journey and are looking for a Customer Success Manager to play a key role in how we support, retain and grow our education customers. This is a brand‑new role, created as part of a wider shift in how we operate. We’re moving beyond reactive support and building a more proactive, value‑led Customer Success function, one that truly wraps around customers, understands their day‑to‑day challenges, and helps them get meaningful outcomes from our products.
We provide software solutions into the education sector, supporting schools and trusts using platforms such as Staff Management, Provision Map, Class Charts and MyConcern. Our goal is simple but important: to make teachers’ lives easier, improve visibility for leaders, and support better outcomes for students.
In this role, you’ll own a portfolio of education customers end to end. You’ll build strong relationships with key stakeholders, understand what success looks like in their context, and help embed our solutions into everyday workflows. You’ll act as a senior escalation point when things get complex, proactively manage account health and risk, and lead renewal conversations rooted in real value. Where it makes sense, you’ll also identify opportunities to expand usage across the wider product suite.
Because the role is new, there’s genuine opportunity to help shape how Customer Success works here, influencing ways of working, customer engagement models and how value is measured and demonstrated.
What we’re looking for:
- You’ll already have experience in Customer Success, Account Management or a similar role, ideally within SaaS, and be comfortable owning customer relationships and commercial outcomes.
- You’ll enjoy working closely with customers, solving problems, joining the dots internally, and balancing service excellence with revenue responsibility.
Why join us:
You’ll be joining during a period of real change and momentum, with the chance to make an impact, take ownership, and help build something that lasts, all while working on products that genuinely matter in education.
If this sounds like the kind of role where you could do your best work, we’d love to hear from you.
Customer Success Manager employer: Tes
At Tes, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Customer Success Manager in Sheffield, you'll enjoy a hybrid working model, competitive salary, and the unique opportunity to shape our new Customer Success function while making a meaningful impact in the education sector. We are committed to employee growth, providing ample opportunities for professional development and the chance to work with products that truly enhance the lives of educators and students alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tes on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their products inside out. Dive into how they help schools and teachers. This shows you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've helped customers succeed in previous roles. This aligns perfectly with what they’re looking for in a Customer Success Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS and how you've built strong customer relationships in the past. We want to see how you can bring value to our education customers!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their ability to solve problems and improve customer outcomes, so don’t hold back on those success stories!
Be Authentic:Let your personality shine through in your written application. We’re looking for someone who fits well with our culture at StudySmarter, so be genuine about your passion for education and customer success. It’s all about making a connection!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Tes
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of Customer Success. Understand key metrics like NPS and CSAT, and be ready to discuss how you've used them in past roles. This shows you’re not just familiar with the role but also passionate about driving customer satisfaction.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've tackled challenges in previous positions. Think about times when you turned a dissatisfied customer into a loyal one or improved a process that led to better outcomes. This will demonstrate your proactive approach and ability to add value.
✨Understand Their Products Inside Out
Familiarise yourself with the software solutions they offer, like Staff Management and Class Charts. Be ready to discuss how these tools can solve common problems in education. This knowledge will help you connect with the interviewers and show that you're genuinely interested in their mission.
✨Ask Insightful Questions
Prepare thoughtful questions about their Customer Success strategy and how they measure success. This not only shows your interest in the role but also gives you insight into their expectations. It’s a great way to demonstrate that you’re thinking about how you can contribute to their goals.
