Training Business Analyst in London

Department: AI & Innovation

Location: Hybrid, includes 3 days each week in the office

Contract Type: Full time, permanent

Salary: Up to £80,000 per annum

At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children.

Role overview

The AI & Innovation function is a newly formed department, being built from the ground up and tasked with driving practical AI adoption across a business serving over 25,000 schools and 13 million educators. The Business Analyst will work across every function in the business, sit inside a live three-month AI pilot from day one, and directly own the adoption-tracking and measurement pillar of the AI Hub's own roadmap, and work with the Department Head to manage the departmental operations across all implementations and projects.

Key Responsibilities

• Own and maintain the Pain Points & Issues Register and the Opportunity Map as living documents, updating them as new discovery and stakeholder conversations happen.
• Convert department pain points into scoped, evidenced opportunities using the department's value and feasibility framework.
• Write PRDs, user stories and acceptance criteria for AI-enabled tools and features.
• Provide analysis support to whichever part of the department needs it most at a given time.
• Oversee the project management environment and dashboards of the department.
• Own the tracking of how far each AI initiative has spread, from individual use through to genuine cross-department adoption.
• Prototype automation frameworks with the engineering team to streamline this work.
• Capture baselines before any AI initiative goes live, and measure impact against those baselines afterwards.
• Support the measurement framework for the current three-month AI pilot.
• Work with the Department Head to manage project & departmental budgets and ensure metrics are live and initiatives remain commercially viable.
• Co-design the ROI and value-measurement framework with Finance and produce regular reporting for senior leadership.
• Support the department's cost, impact and threat risk-tagging discipline on every initiative.
• Support Data Protection Impact Assessments for AI initiatives that process personal or sensitive data.
• Maintain the use-case inventory and risk tiering underpinning the department's governance framework.
• Document AI processes, decisions and outcomes for audit and knowledge-management purposes.
• Act as the analytical bridge between the AI function and the wider business.
• Support the training and enablement programme.
• Support vendor and tool evaluation, including due diligence on cost, capability and data-handling terms.
• Maintain the department's internal knowledge assets.

What will you need to succeed?

Experience

• Has worked as a Business Analyst, Product Analyst or similar in a technology, SaaS or data-driven environment.
• Has written PRDs, user stories and acceptance criteria that engineers have genuinely built from.
• Has worked directly with senior technical staff as a genuine analytical partner.
• Has operated in an environment where the roadmap was still being defined.

Knowledge

• Working knowledge of AI and machine learning concepts.
• Familiarity with data protection principles, including UK GDPR.
• Comfortable working with data from multiple systems.
• Awareness of agile and product ways of working.

Skills

• Strong structured-thinking and synthesis skills.
• Confident, clear written and verbal communication.
• Comfortable with genuine ambiguity in a small, fast-moving team.
• Proficient with data analysis and visualisation tools.

Qualifications

• Degree-level education or equivalent demonstrable experience.
• 25 days annual leave rising to 30.
• 5% pension after probation.
• State of the art offices.
• Access to a range of benefits via My Benefits World.
• Free eye care cover.
• Life Assurance.
• Cycle to Work Scheme.
• EAP (Employee assistance programme).
• Quarterly Tes Socials.
• Access to an extensive Learning and Development menu.

Who are Tes?

Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools.