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For Companies At a Glance
- Tasks: Support students and staff with ICT issues, ensuring a smooth learning environment.
- Company: Join Small Heath Leadership Academy, part of Star Academies, dedicated to educational excellence.
- Benefits: Enjoy competitive salaries, generous holidays, healthcare plans, and professional development opportunities.
- Why this job: Make a real impact in a community-focused school while growing your career in education.
- Qualifications: 5 A*-C GCSEs including English and Maths; experience in ICT support and network management required.
- Other info: Applications close on 25 July 2025; start date is 1 September 2025.
The predicted salary is between 24000 - 36000 £ per year.
Job Overview
Do you have the drive, passion and commitment to deliver outstanding support to help young people in a disadvantaged community? If so, joining the Star support team might just be the best career move you ever make. This is your opportunity to join a dedicated team of support staff who are committed to providing the best possible education for our pupils.
About Small Heath Leadership Academy
Small Heath Leadership Academy in Birmingham is a secondary school for 11 to 18 year olds. We joined Star Academies in 2018 and, like all Star schools, we have a leadership specialism.
The school was rated ‘good’ in all four areas of the inspection framework during its inspection in May 2022.
We are an ambitious school with high expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.
Who We’re Looking For
We’re looking for a talented individual to provide an exceptional business support service to our pupils, teachers and wider stakeholders. As a key member of our school’s business support team, your expertise will help to deliver an outstanding learning environment for our young people.
The successful candidate will be a committed team player with excellent organisational and specialist technical skills. You will have extensive experience of delivering outstanding customer service and possess the ability to develop relationships across our school and the Star community.
You Will Have
- 5 A*- Cs at GCSE including English and Maths.
- Experience in trouble-shooting software and hardware issues in a timely manner.
- Experience in managing an ICT network effectively.
- The ability to procure, install and manage educational and office software.
- The ability to procure, install and manage educational and office hardware.
About Star Academies
Star Academies is a high-performing multi-academy trust that runs more than 30 primary and secondary schools. We are a values-based organisation that works to improve the life chances of young people in areas of social and economic deprivation to help them succeed at the highest levels of education, employment and the professions. Every single day you’ll be rewarded with the opportunity to shape a young person’s future – our STAR values embody what we believe is needed to succeed.
Professional development is key to our ongoing success, so we continually invest in our employees through our learning and development centre, Star Institute. With a wealth of training, mentoring and progression opportunities across a growing group of academies, joining our team of leading education experts could propel your career to the next level.
We can also offer you a range of rewards and benefits, including competitive salaries and pension schemes, generous holiday entitlements and healthcare cash plans.
Find out more
Please download the job description and person specification below for further information about the role. For an informal and confidential discussion about the role please call us on 0121 464 7997.
Key Dates
Closing Date: Friday, 25 July 2025 at midnight.
Interview Date: To be confirmed.
Proposed Start Date: Monday, 01 September 2025.
Application Process
To apply for this vacancy please use the \’Apply for job\’ link below. You should ensure your application form and supporting statement address all elements of the person specification. We will only consider candidates who meet the vast majority of the essential criteria outlined in the person specification.
Our Commitment
Star Academies is committed to safeguarding, safer recruitment and promoting the welfare of pupils. Our comprehensive recruitment and selection processes aim to discourage and screen out unsuitable applicants. Successful candidates are subject to rigorous pre-employment checks.
We are equally committed to eliminating discrimination and encouraging diversity. We aim for our workforce to be representative of society and that each employee feels respected and able to give their best. We are committed to providing equality and fairness in our recruitment and employment practices and not to discriminate on any grounds. We oppose all forms of unlawful and unfair discrimination. #J-18808-Ljbffr
ICT Technician employer: TES FE News
Contact Detail:
TES FE News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and software used at Small Heath Leadership Academy. Research their current ICT systems and be prepared to discuss how your experience aligns with their needs during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This will demonstrate your ability to support both pupils and staff effectively.
✨Tip Number 3
Network with current or former employees of Star Academies, if possible. They can provide valuable insights into the school culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare thoughtful questions about the role and the school's vision for ICT support. This shows your genuine interest in contributing to their mission and helps you stand out as a candidate who is invested in their success.
We think you need these skills to ace ICT Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the ICT Technician position. Make sure you can demonstrate how your skills and experiences align with what they are looking for.
Tailor Your CV: Customise your CV to highlight relevant experience in troubleshooting software and hardware issues, managing ICT networks, and providing excellent customer service. Use specific examples that showcase your technical skills and achievements.
Craft a Strong Supporting Statement: In your supporting statement, address each element of the person specification. Clearly explain how your background and skills make you a suitable candidate for the role, focusing on your commitment to supporting young people in a disadvantaged community.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the role.
How to prepare for a job interview at TES FE News
✨Show Your Passion for Education
Make sure to express your enthusiasm for supporting young people in a disadvantaged community. Share any relevant experiences that highlight your commitment to education and how you can contribute to the school's mission.
✨Demonstrate Technical Expertise
Be prepared to discuss your experience with troubleshooting software and hardware issues. Provide specific examples of past challenges you've faced and how you resolved them, showcasing your problem-solving skills.
✨Highlight Teamwork Skills
As a key member of the business support team, it's essential to demonstrate your ability to work collaboratively. Share examples of how you've successfully worked with others in previous roles to achieve common goals.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the ICT Technician role and the school environment. This not only demonstrates your enthusiasm but also helps you assess if the role is the right fit for you.
