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For Companies At a Glance
- Tasks: Process customer orders and manage inquiries while building strong client relationships.
- Company: Join Terumo Aortic, a global leader in customer care.
- Benefits: 12-month contract with opportunities for growth and development.
- Why this job: Make a real difference in customer satisfaction and experience.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic team environment focused on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Terumo Aortic are looking for an experienced Customer Care Advisor to join their global Customer Care team. The successful candidate will be responsible for the timely processing of customer orders and building and maintaining excellent relationships with our client base. This is a 12 month FTC.
Key Duties
- Processing of all customer orders received on a daily basis; manage customer inquiries related to orders placed.
- Provide up to date schedule information to customers and measure performance against On time to Promise (OITP).
- Ensure the correct inventory allocation is in place against outstanding customer orders.
- Manage customer complaints.
- Pro-actively engage with Planning, Sales, and Manufacturing to ensure accurate information is provided to the customer at all times.
- Pro-active engagement with despatch to ensure order picks information and instructions are provided in timely and structured manner.
- Ensure work instructions are maintained and up to date.
- Ensure lean concepts are deployed and maintained as part of the overall ongoing continuous improvement agenda for Global Customer Care.
- Provide weekly / monthly metrics and reports as required and directed by the Manager of Global Customer Care; Adhoc project work as and when required.
- Provide despatch team with necessary Export Customs / Quality Documentation to allow shipment of product into specific Market.
Qualifications & Experience
- Strong experience in a Customer Services environment or equivalent.
- Excellent communication and organisational skills.
- Computer literate in MS Office products.
- Knowledge of export documentation, procedure and current legislation.
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Customer Care Advisor employer: Terumo Aortic
Contact Detail:
Terumo Aortic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Terumo Aortic on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Care Advisor role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service scenarios. Think about how you would handle specific situations, like managing customer complaints or ensuring timely order processing. We want you to shine!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple customer inquiries or orders in the past. This will demonstrate that you're ready to tackle the fast-paced environment at Terumo Aortic.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Let’s get you that Customer Care Advisor position!
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your background makes you a perfect fit for us. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. Use concise language and check for any typos – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Terumo Aortic
✨Know Your Customer Care Basics
Make sure you brush up on your customer service skills and knowledge. Understand the key duties of a Customer Care Advisor, especially around processing orders and managing inquiries. Being able to discuss your experience in these areas will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved complaints or provided updates, and be ready to share those stories during the interview.
✨Familiarise Yourself with Export Documentation
Given the importance of export customs and quality documentation in this role, do some research on current legislation and procedures. Being able to discuss this knowledge will demonstrate your commitment and readiness to tackle the specific challenges of the position.
✨Prepare for Metrics and Reporting Questions
Since you'll need to provide metrics and reports, think about your experience with data analysis and reporting. Be prepared to discuss how you've tracked performance in previous roles and how you can apply that to meet the expectations of the Global Customer Care team.
