At Tersus (a Part of Mitie), our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Fire Administrator for Tersus Consultancy who are a part of Mitie. You will play a key role in arranging site appointments, coordinating with internal teams and ensuring client reports are delivered accurately and on time.
Role Responsibilities:
- Schedule site appointments with site managers, client contacts or residents via phone, email, portals and other client-specific processes.
- Proactively review upcoming programmes and coordinate site visits to meet agreed timelines.
- Liaise with surveyors, laboratories and internal teams to ensure works are completed within required timeframes.
- Maintain accurate data and records using spreadsheets, online portals and in-house systems.
- Monitor client KPIs, manage programmes and promptly respond to or escalation client queries as required.
Required Qualifications:
Applicants must meet the below defined requirements for the role.
- Strong IT skills, including Excel, Outlook, Word and database systems.
- Excellent organisational, administration and communication skills, with the ability to work calmly under pressure.
- A proactive, reliable approach with strong attention to detail and a customer-focused mindset.
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