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- Tasks: Lead daily operations and support a team of Drivers in a dynamic environment.
- Company: Join a forward-thinking company focused on innovative data collection solutions.
- Benefits: Enjoy flexible work options, professional development opportunities, and a collaborative culture.
- Why this job: Be part of a team that values growth, teamwork, and making a real impact.
- Qualifications: Experience in management or operations, strong communication skills, and a passion for teamwork.
- Other info: Opportunities for travel and involvement in exciting special projects await you!
The predicted salary is between 36000 - 60000 £ per year.
The Operations (Ops) Team Lead role assists in overseeing day-to-day operations, providing guidance and management where needed to the Drivers. The Ops Lead reports to the Country Manager.
Primary Responsibilities:
- Manage team of Data Collection Driving Operations field resources
- Drive day-to-day operations following standard operating procedures
- Assist in identifying knowledge gaps, coaching, mentoring and the professional development of field surveyors
- Conduct periodic reviews with teams and Program Managers
- Facilitate team meetings to disseminate relevant information to the Team
- Collaborate with other Team members to manage the collective workload and coordinate various logistics including coverage for Team members as needed
- Provide Subject Matter Expert (SME) advice on regional issues and concerns
- Assist with strengthening relationships with Internal/External Customers and vendor/partner organizations
- Participate in weekly and monthly business review meetings with internal and external stakeholders
- Assist in gathering and analyzing reporting details
- Provide status reports (weekly, monthly, etc.) as required
- Support special projects; Invoice verification, and reporting metrics as needed
- Work with internal teams and external vendor/partner teams to provide resource planning support (work plan allocation/management/logistics/etc.) for applicable projects and programs
- Assist with creating/maintaining resource forecasts in conjunction with customer for vendor/partner sourcing organization
- Assist in adherence to quality, safety and financial controls
- Identify and monitor performance trends and take necessary corrective actions to meet SLA targets and ensure customer satisfaction
- Provide insight, guidance, Continual Service Improvement and Service Assurance support
- Assist in driving service improvement programs and initiatives
- Ensure RCA contains the proper analysis methodology, documented actions, root cause identification and effective proactive and corrective actions
- Escalate issues (performance/functional) to management team as needed
Required qualifications:
- Experience as a people manager, and/or operations lead
- Strong written and verbal communication skills
- Able to work at a fast pace, manage a heavy flow of emails, and be interruptible to address urgent program issues
- Great people management skills (effective communication, understanding, respectful, able to build rapport, set clear expectations, give constructive feedback, etc.)
- Self-motivated with a proven track record
- Team player and willing to assist when and where needed
- Ability to analyze data and establish measurable action plans to improve performance
- Ability to travel
Operations (Ops) Team Lead employer: Terry Soot MG
Contact Detail:
Terry Soot MG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations (Ops) Team Lead
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Ops Team Lead role. Understanding the day-to-day operations and the specific challenges faced by the team will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for discussions with the hiring team.
✨Tip Number 3
Showcase your people management skills by preparing examples of how you've successfully led teams in the past. Be ready to discuss specific situations where you coached or mentored team members to improve performance.
✨Tip Number 4
Research the company's operations and any recent projects or initiatives they have undertaken. Being knowledgeable about their current focus areas will allow you to tailor your conversations and show genuine interest in the role.
We think you need these skills to ace Operations (Ops) Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management and people leadership. Use specific examples that demonstrate your ability to manage teams, improve performance, and handle logistics.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Ops Team Lead role. Discuss how your skills align with the responsibilities listed in the job description, particularly your experience in coaching and mentoring team members.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Consider including examples of how you've effectively communicated with teams or stakeholders in the past.
Highlight Data Analysis Experience: Given the emphasis on data analysis in the job description, include any relevant experience you have in gathering, analysing, and reporting data. Mention specific tools or methodologies you’ve used to drive performance improvements.
How to prepare for a job interview at Terry Soot MG
✨Showcase Your Leadership Skills
As an Ops Team Lead, you'll be managing a team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any specific examples of how you've handled challenges in a management role.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've successfully communicated with both internal teams and external stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of scenarios where you had to make quick decisions or manage conflicts, and be ready to explain your thought process.
✨Highlight Your Analytical Skills
The role requires data analysis to improve performance. Be prepared to discuss your experience with data analysis, how you've used it to drive improvements, and any tools or methodologies you're familiar with.
