At a Glance
- Tasks: Lead IT service delivery and drive continuous improvement across multiple sites.
- Company: Join a growing Group IT Business Systems team with a proactive culture.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work on cybersecurity and resilience activities.
- Why this job: Make a real impact by enhancing IT services and user experience.
- Qualifications: Experience in IT Service Management and strong Microsoft 365 support skills.
The predicted salary is between 38000 - 45000 £ per year.
IT Service Manager Covering 2 site - Goring 38,000- 45,000 + Benefits We re looking for a proactive IT Service Manager to join a growing Group IT Business Systems team.
This is a hands-on role where you ll lead the day-to-day delivery and continuous improvement of IT services across the business.
You ll manage incidents, coordinate with external IT providers, drive service improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites.
We re looking for someone with: * Experience in IT Service Management, Service Delivery or Senior IT Support * Strong Microsoft 365 and end-user support experience * Knowledge of ITIL principles and ITSM tools * Experience working with managed service providers (MSPs) * Excellent communication, organisation and problem-solving skills
Desirable: * ITIL Foundation * Experience in manufacturing or SME environments * Knowledge of Cyber Essentials, disaster recovery or ERP systems If you re passionate about delivering outstanding IT services and want to make a real impact within a growing organisation, we d love to hear from you.
Apply today or contact us for more information.
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IT Service Manager employer: Terry Parris Associates
Hanover Displays is an exceptional employer located in Lewes, East Sussex, offering a dynamic work environment that fosters innovation and growth. With a strong commitment to employee well-being, the company provides generous benefits such as 25 days of annual leave, private medical insurance, and a robust pension scheme, alongside opportunities for professional development and recognition for long service. Join a collaborative team where your contributions to continuous improvement in electronics manufacturing are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Terry Parris Associates values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Terry Parris Associates might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Terry Parris Associates!
✨Direct Apply to Terry Parris Associates
Let's not forget to apply directly through the Terry Parris Associates website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Terry Parris Associates.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Terry Parris Associates. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Terry Parris Associates
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
