At a Glance
- Tasks: Manage customer accounts and build strong relationships while identifying growth opportunities.
- Company: Join a dynamic team in a growing company focused on customer success.
- Benefits: Enjoy 25-30 days holiday, private medical insurance, and a performance bonus.
- Other info: Opportunity for career growth and travel across the UK and internationally.
- Why this job: Take ownership of B2B accounts and make a real impact on customer satisfaction.
- Qualifications: Experience in account management or customer-facing roles is essential.
The predicted salary is between 30000 - 45000 £ per year.
Job Description
Account Management Executive
Benefits
- 25 days’ holiday, rising to 30 with length of service, plus bank holidays
- Private medical insurance
- 6% employer pension contribution
- Discretionary performance bonus
- Enhanced family leave
- Employee Assistance Programme
- Long service recognition
- Company events
We’re looking for a customer-focused Account Management Executive to join a growing team and play a key role in building long-term customer partnerships.
This is an exciting opportunity for someone with experience in account management, customer success, sales or customer support who wants to develop commercially and take ownership of a portfolio of B2B accounts.
The role
You’ll be the day-to-day point of contact for a portfolio of customers, making sure they receive an excellent level of service while proactively identifying opportunities to strengthen and grow each relationship.
You’ll
- Own and develop a portfolio of customer accounts.
- Build strong, long-term relationships with key contacts.
- Manage customer queries and coordinate internal teams to resolve issues.
- Run regular account reviews and customer check-ins.
- Monitor customer satisfaction and identify at-risk accounts early.
- Identify upsell and cross-sell opportunities and work with the wider sales team to convert them.
- Support renewals and manage upcoming contract and warranty activity.
- Prepare and deliver Quarterly Business Reviews for key accounts.
- Keep account information, activity and opportunities accurate and up to date.
- Bring valuable customer and market insight back into the wider business.
- Represent the business at customer visits and relevant industry events.
- What we’re looking for
You’ll be a confident communicator who genuinely enjoys working with customers and building trusted relationships. You’ll also bring:
- Experience in a customer-facing role such as account management, customer success, sales or support.
- Strong organisational and time-management skills.
- A proactive, solutions-focused approach.
- Commercial awareness and an understanding of how account management drives growth.
- Excellent written and verbal communication skills.
- High attention to detail and a commitment to accuracy.
- Confidence using CRM, account management or ticketing systems.
- The ability to work independently while contributing to a collaborative team.
- A willingness to travel across the UK, with occasional international travel.
Experience in B2B account management, customer success, technology, manufacturing or transport would be advantageous, as would experience with systems such as D365, Hub Spot, Jira or similar.
If you’re commercially minded, customer-focused and ready to take the next step in your account management career, we’d love to hear from you.
Apply with your CV, including details of your experience, qualifications and availability.
Account Management Executive in Lewes employer: Terry Parris Associates Ltd
Join a dynamic engineering team in Marden as a Lead Design Engineer, where you will have the opportunity to make a significant impact on our innovative truck-mounted sweeper product range. We offer flexible working hours, a collaborative work culture that values respect and communication, and ample opportunities for professional growth and development. With hands-on involvement in design and prototype development, you'll be supported in your career while contributing to high-quality engineering solutions.
Contact Details:
Terry Parris Associates Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Management Executive in Lewes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Terry Parris Associates Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Terry Parris Associates Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Management Executive in Lewes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Terry Parris Associates Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Terry Parris Associates Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Terry Parris Associates Ltd!
How to prepare for a job interview at Terry Parris Associates Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
