At a Glance
- Tasks: Provide technical support and troubleshoot systems for an international manufacturer.
- Company: Established tech company specialising in passenger information systems.
- Benefits: Competitive salary, generous leave, private medical insurance, and performance bonuses.
- Other info: Opportunity for travel and career growth in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact in an international setting.
- Qualifications: Fluent in German and English with technical support experience.
The predicted salary is between 55000 - 65000 £ per year.
Location: Lewes, East Sussex, UK, with regular travel to Wuppertal and customer sites across Germany
Salary: £55,000–£65,000 DOE
Working Pattern: UK-based, predominantly on-site in Lewes; regular overseas travel and occasional night work
TPA Recruit is supporting an established international manufacturer of passenger information systems in the appointment of a German-Speaking Technical Engineer. This UK-based role will provide technical support to the company’s German subsidiary, customers and integration partners. It combines customer-facing technical support, hardware and software troubleshooting, system integration, project delivery, installation, training and regular travel to Germany.
The successful German-Speaking Technical Engineer will work closely with technical, sales, development and production teams in the UK and Germany. You will manage several projects at once, resolve technical issues, support vehicle-based systems and help customers implement reliable solutions.
Key Responsibilities- Provide first-line technical support in fluent German and English by telephone, email and onsite visits.
- Diagnose and resolve hardware, software, networking and system integration issues affecting passenger information equipment.
- Support projects from initial consultation and protocol definition through hardware selection, software implementation, vehicle integration and installation.
- Carry out site evaluations, installations, retrofits and technical investigations at customer and OEM locations in Germany.
- Create databases and media content for onboard equipment and coordinate integration with third-party vehicle systems.
- Deliver technical training to customers, partners and internal teams.
- Produce accurate technical documentation and maintain clear records for future support.
- Work collaboratively with the UK Technical Manager, German Sales Manager and cross-functional colleagues.
- Travel regularly to the German office in Wuppertal and customer sites, with occasional wider international travel and night work.
- Fluent German and English, both written and spoken.
- Degree-level qualification or equivalent experience in electronics, software or a related technical discipline.
- Experience providing technical support directly to customers in a hardware, software, electronics or engineering environment.
- Knowledge of programming or scripting languages such as Python, Lua, C, C++, C# or .NET.
- Experience configuring and diagnosing Ethernet networks and communication protocols.
- Practical, methodical approach to troubleshooting and problem solving.
- Ability to manage multiple projects, priorities and customer issues under pressure.
- Clear technical communication skills and confidence working with internal and external stakeholders.
- Full driving licence and willingness to travel regularly to Germany and internationally.
- Knowledge of serial communications such as IBIS, RS232 or RS485.
- Experience with Linux systems, electrical or electronic design, circuit diagrams or vehicle wiring.
- Background in public transport, automotive, manufacturing or passenger information systems.
- Experience working with cross-functional and internationally distributed teams.
- £55,000–£65,000 salary depending on experience.
- 25 days’ annual leave, increasing with service to 30 days, plus bank holidays.
- Private medical insurance.
- 6% employer pension contribution.
- Discretionary company performance bonus.
- Enhanced family leave, employee assistance programme, company events and long-service recognition.
This position suits a bilingual technical professional who enjoys combining hands-on engineering, structured problem solving and direct customer support in an international environment.
German-Speaking Technical Engineer employer: Terry Parris Associates Ltd
Join a dynamic and innovative international manufacturer of passenger information systems, where your role as a German-Speaking Technical Engineer will be pivotal in delivering exceptional technical support across Germany. With a strong emphasis on employee growth, our collaborative work culture fosters continuous learning and development, while offering competitive benefits such as private medical insurance, generous annual leave, and a performance bonus. Located in the picturesque town of Lewes, East Sussex, you will enjoy a vibrant community atmosphere alongside the excitement of regular travel to Germany, making this an ideal opportunity for those seeking meaningful and rewarding employment.
Contact Details:
Terry Parris Associates Ltd Recruitment Team
