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- Tasks: Lead client lifecycle management and drive partner satisfaction and growth.
- Company: Join TerraPay, a dynamic player in the fintech space.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by managing high-value partnerships and driving client success.
- Qualifications: Experience in client management and strong collaboration skills required.
- Other info: Exciting role with potential for career advancement in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
In this role you will lead client lifecycle management for high-value partners for TerraPay’s Europe business. This role is pivotal in leading partner onboarding, driving client satisfaction, retention, and growth through performance monitoring, strategic reviews, and cross-functional collaboration. You will be responsible for overseeing the full project lifecycle working with internal and external stakeholders to drive seamless launch and client growth. This role will require working in close collaboration with client and TerraPay’s Business Development teams along with other cross-functional teams responsible for onboarding and operations. While the role requires identifying growth opportunities, it does not entail revenue targets.
Key Responsibilities
- Client Lifecycle Management
- Own end-to-end client relationships from onboarding through maturity.
- Develop and execute account plans tailored to client needs and business goals.
- Ensure seamless onboarding of new clients and business expansion for existing clients.
- Coordinate end-to-end partner API integration process and handle multiple deliverables.
- Identify opportunities and business needs to accurately scope, plan, and deliver integration projects.
- Manage and coordinate project schedules, anticipate risks, provide mitigation, and ensure successful delivery.
Performance Monitoring
Manager, CSM employer: TerraPay
Contact Detail:
TerraPay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, CSM
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in client lifecycle management and project coordination.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We suggest mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Manager, CSM
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Manager, CSM role. Highlight your experience in client lifecycle management and any relevant projects you've led. We want to see how your skills align with our needs!
Showcase Your Collaboration Skills: Since this role involves working closely with various teams, emphasise your ability to collaborate effectively. Share examples of how you've worked with cross-functional teams in the past to achieve common goals.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Include instances where you've identified growth opportunities or tackled challenges in client management. This will show us you're proactive and ready to take on the responsibilities of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at TerraPay
✨Know Your Client Lifecycle Management
Make sure you understand the ins and outs of client lifecycle management. Brush up on how to effectively manage relationships from onboarding to maturity, as this will be a key focus in your role. Be ready to discuss specific strategies you've used in the past to enhance client satisfaction and retention.
✨Showcase Your Project Management Skills
Since you'll be overseeing the full project lifecycle, it's crucial to highlight your project management experience. Prepare examples of how you've coordinated schedules, managed risks, and ensured successful delivery in previous roles. This will demonstrate your ability to handle multiple deliverables effectively.
✨Emphasise Cross-Functional Collaboration
This role requires working closely with various teams, so be prepared to talk about your experience in cross-functional collaboration. Share specific instances where you've worked with different departments to achieve a common goal, and how that led to successful outcomes for clients.
✨Identify Growth Opportunities
Even though there are no revenue targets, identifying growth opportunities is essential. Think about times when you've spotted potential for expansion within existing accounts or new clients. Be ready to discuss your approach to scoping and planning integration projects that align with client needs.
