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- Tasks: Lead client lifecycle management and drive satisfaction for high-value partners.
- Company: Join TerraPay, a leading fintech company transforming cross-border payments.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences and driving business growth.
- Qualifications: 10+ years in Key Account Management with strong analytical and communication skills.
- Other info: Dynamic role with a focus on collaboration and strategic engagement.
The predicted salary is between 48000 - 72000 £ per year.
In this role you will lead client lifecycle management for high-value partners for TerraPay’s Europe business. This role is pivotal in leading partner onboarding, driving client satisfaction, retention, and growth through performance monitoring, strategic reviews, and cross-functional collaboration. You will be responsible for overseeing the full project lifecycle working with internal and external stakeholders to drive seamless launch and client growth. This role will require working in close collaboration with client and TerraPay’s Business Development teams along with other cross-functional teams responsible for onboarding and operations. While the role requires identifying growth opportunities, it does not entail revenue targets.
Key Responsibilities:
- Client Lifecycle Management
- Own end-to-end client relationships from onboarding through maturity.
- Develop and execute account plans tailored to client needs and business goals.
- Ensure seamless onboarding of new clients and business expansion for existing clients.
- Coordinate end-to-end partner API integration process and handle multiple deliverables.
- Identify opportunities and business needs to accurately scope, plan, and deliver integration projects.
- Manage and coordinate project schedules, anticipate risks, provide mitigation, and ensure successful delivery.
- Track and analyze client transaction volumes, revenue, and service metrics.
- Identify trends, risks, and opportunities to improve client performance.
- Drive initiatives to enhance client experience and operational efficiency.
- Conduct Quarterly Business Reviews (QBRs) with key stakeholders.
- Present insights, performance metrics, and strategic recommendations.
- Act as a trusted advisor to clients, aligning solutions with their business objectives.
- Liaise with internal teams (Product, Operations, Compliance, Tech, Finance) to resolve issues and deliver client solutions.
- Coordinate with external partners and vendors as needed.
- Champion client needs within the organization to influence roadmap and priorities.
Requirements:
- 10+ years of experience in Key Account Management, preferably in fintech or payments.
- Proven success managing enterprise or strategic accounts.
- Strong understanding of cross-border payments, FX, remittances.
- Excellent analytical, communication, and stakeholder management skills.
- Experience with CRM tools, data dashboards, and client reporting platforms.
- Familiarity with API integrations is essential.
- Manage multiple projects and clients simultaneously and deliver in a fast-paced environment.
Interview Process:
There will be 3 rounds of interviews, apart from HR interviews: With Reporting Manager, VP – CSM, President – Client Onboarding & Delivery.
Manager, CSM employer: TerraPay
Contact Detail:
TerraPay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, CSM
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech space and let them know you're on the lookout for opportunities. A personal referral can make all the difference when it comes to landing that interview.
✨Tip Number 2
Prepare for those interviews by researching TerraPay and its competitors. Understand their client lifecycle management strategies and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on showcasing your analytical skills and how you've driven client satisfaction in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Manager, CSM
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client lifecycle management and account planning. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills: Since this role involves performance monitoring and optimisation, it’s crucial to demonstrate your analytical prowess. Include examples of how you've tracked metrics and improved client performance in your previous roles. We love numbers that tell a story!
Highlight Cross-Functional Collaboration: This position requires working closely with various teams, so be sure to mention any experience you have in cross-functional collaboration. Share specific instances where you’ve successfully liaised with different departments to achieve client goals.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TerraPay
✨Know Your Client Lifecycle Management
Make sure you understand the ins and outs of client lifecycle management. Be ready to discuss how you've successfully managed client relationships in the past, especially in onboarding and retention. Prepare examples that showcase your ability to tailor account plans to meet specific client needs.
✨Showcase Your Analytical Skills
Since performance monitoring is key in this role, come prepared with examples of how you've tracked and analysed client metrics in previous positions. Highlight any trends you've identified and how you've used that data to drive improvements in client satisfaction and operational efficiency.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various teams, so be ready to share experiences where you've successfully collaborated across departments. Discuss how you’ve liaised with product, operations, or tech teams to resolve issues and deliver solutions that meet client needs.
✨Prepare for Strategic Engagement Discussions
You’ll need to conduct Quarterly Business Reviews, so think about how you would present insights and strategic recommendations. Prepare a mock presentation or outline that demonstrates your ability to act as a trusted advisor, aligning solutions with business objectives.
