Operations Coordinator

TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse. Operating in 20 countries, including 12 in Europe, TerraCycle works with manufacturers, retailers and end users to implement turnkey recycling programs through a range of public-facing services for hundreds of everyday waste streams that other waste management companies are unable to recycle.

In 2019, TerraCycle introduced Loop - a platform that allows brands, retailers and consumers to move from a disposable to durable supply chain, enabling consumers to responsibly shop for a wide variety of commonly used products in reusable packaging. Since its debut, Loop has developed into the leading global reuse platform and is available in France, the United States and Japan.

TerraCycle and Loop have received hundreds of awards and recognitions and have been highlighted in some of the world's most recognised media outlets, including CNN, Wall St. Journal, Reuters.com, New York Times, Forbes, Time, and thousands of others.

Job Overview

TerraCycle is looking for an Operations Coordinator with an interest in green business, circular economy and recycling. As part of the Operations Department, this offers an opportunity to work within a supportive and fast-paced team at the heart of the business.

As an Operations Coordinator, you will be tasked to process all UK and EU orders purchased outside of our e-commerce stores. This role requires a very detail-oriented and organised individual who has good skills in Excel and enjoys taking ownership in a productive environment. You will report to the Senior Manager, Project, Fulfillment and Operations and will collaborate with different departments.

Primary Responsibilities

• Supporting daily operations by processing UK and EU customers’ orders for a variety of products placed outside of our e-commerce stores, including multi-delivery and bulk orders.
• Processing orders via online uploads and sales trackers.
• Liaising with fulfillment agencies to coordinate deliveries, monitoring service levels and KPI performance.
• Supporting on Zero Waste Box, Zero Waste Bag and supply stock management for all markets.
• Handling administrative onboarding for new operational activities and product launches, ensuring accurate documentation and smooth internal setup.
• Preparing internal reports and external documents, including Freight Deal reporting and Recycling Certificates.
• Creating and issuing order forms to our finance team for monthly invoicing and reconciliation.
• Managing the Zero Waste Mailbox, assigning tasks to various members of the team.
• Main contact for Customer Service with a continuous improvement mindset.
• Supporting the Operations team when needed in improvement projects.
• Providing work cover during manager or colleagues' absence, including accrual management and month-end deadlines.
• Other duties as needed.

Procurement

• Support on sourcing box and warehouse supplies in EU.

Desired Qualifications/Skills

• Proficient IT skills, especially in Excel.
• Experience with SAP is highly desirable.
• Confident using spreadsheets and business systems (e.g., Google Sheets, PowerBI, Wrike).
• Excellent attention to detail, meticulous and precise.
• Proactive, organised, ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Excellent written and verbal communication skills.
• Enthusiastic team player with a can-do positive attitude.
• Experience in administration, operations, sales support, or a similar role (preferred but not essential).

Salary based on experience. Flex Fridays. Enhanced Parental Leave. Quarterly team engagement. Employee Assistance Programme. Employee discount platform. Income protection insurance.

Please submit CVs in English. TerraCycle is an Equal Opportunity Employer and is committed to Diversity, Equality and Inclusion. Note: International candidates must be eligible to work in the UK. At this time, TerraCycle does not provide for visa sponsorships. Job description is not all inclusive. TerraCycle reserves the right to amend this job description at any time.