At a Glance
- Tasks: Provide technical support globally and tackle real-world challenges in heavy manufacturing.
- Company: Join Terex, a passionate company improving lives with innovative equipment.
- Benefits: Competitive salary, free healthcare, pension scheme, and employee discounts.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real impact while travelling the world and developing your skills.
- Qualifications: Experience in service, strong mechanical background, and ability to solve problems.
The predicted salary is between 30000 - 40000 £ per year.
Location: Campsie/Farlough (Worldwide Travel)
Reporting to: Customer Services Manager, Environmental Product Support (EPS)
Here at Terex, we are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. It is an exciting time to be part of the expanding manufacturing sector - come join us! We have an exciting roadmap ahead for new products, services, production capacity and business expansion. As a result of this continued success, we are expanding our teams and we currently have an opportunity for a Field Service Engineer.
About the role
Reporting to the Environmental Customer Service Manager, you will join a rapidly developing department at the forefront of supporting our global dealer network. In this role, you will play a key part in delivering high-quality technical support and service excellence, directly contributing to product reliability and dealer success. You will be hands-on in tackling real-world challenges, providing practical technical assistance across our product range.
What's in it for you?
- Excellent total compensation package to include competitive salary, free health care for you and your dependents, contributory pension scheme, life assurance cover.
- Employee Stock Purchase Plan.
- Free car-parking.
- Earn extra cash via our Refer a Friend scheme.
- Perks @ work offering you a wide range of discounts and offers on restaurants, cafes, hotels, gyms, retailers, day excursions, supporting our local businesses and communities.
- Access to global learning and development programs offering accredited and specialist training.
Main Duties & Responsibilities
- Provide technical support and guidance to the global dealer network across service, warranty, and product-related queries.
- International travel is a requirement to support dealer activities, including commissioning, diagnostics, and occasional training.
- Investigate, diagnose, and resolve technical issues in a timely and effective manner, ensuring minimal customer disruption.
- Work closely with Product Group Engineering and Quality teams to feedback field issues and support continuous product improvement.
- Contribute to the development and validation of performance and test criteria for new products and product enhancements.
- Maintain high standards of documentation, reporting, and communication.
About You
Experience & Qualifications
- Relevant service experience, ideally within heavy manufacturing or mobile equipment.
- Strong mechanical and electrical maintenance background.
- Working knowledge of diesel-hydraulic and electro-hydraulic systems.
- Ability to interpret technical drawings, schematics, and service documentation.
- Proficient in Microsoft Office applications.
- Full, clean driving license and valid passport.
Key Competencies
- Customer Focus: Committed to delivering a high-quality customer experience and resolving issues effectively.
- Technical Expertise: Strong diagnostic capability with a methodical approach to problem-solving.
- Collaboration: Work effectively across teams and functions to achieve shared outcomes.
- Communication: Clear and professional communication, both written and verbal, across all levels.
- Adaptability: Able to manage changing priorities and operate effectively in a changing environment.
- Ownership & Accountability: Takes responsibility for outcomes and drives issues through to resolution.
- Relationship Management: Builds strong, credible relationships with dealers and internal team members.
What's Next
Click on Apply to complete the online application form. The above description is non-exhaustive and there may be additional duties in accordance with the role. To apply for this role and view all available positions within Terex, please visit our careers page. All applicants must demonstrate through their application form how they meet the criteria for the position applied for. Selection criteria may be enhanced at the shortlisting stage where necessary. Terex is an equal opportunity employer, and appointments are based on merit. We value diversity and welcome applications from all sections of our community. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Field Service Engineer in Londonderry employer: Terex (GB) Limited
At Terex, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our employees benefit from a comprehensive compensation package, including free healthcare, a contributory pension scheme, and access to global learning opportunities, all while working in a supportive community environment in Campsie/Farlough. Join us as a Field Service Engineer and be part of a team that is dedicated to making a meaningful impact through our cutting-edge products and services.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Londonderry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Terex. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! When you get the chance for an interview or a casual meet-up, be ready to discuss specific examples of how you've tackled technical challenges in the past. Real-world stories resonate well!
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on the radar.
✨Tip Number 4
Stay adaptable! The role involves international travel and working with diverse teams. Highlight your flexibility and willingness to learn new things during conversations with potential employers.
We think you need these skills to ace Field Service Engineer in Londonderry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Field Service Engineer role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Technical Skills:Since this role requires strong mechanical and electrical maintenance skills, don’t hold back! Share specific examples of your technical expertise and problem-solving abilities in your application.
Keep It Professional Yet Personal:While we want to see your professional side, don’t forget to let your personality shine through. A bit of warmth and authenticity can make your application stand out in a sea of formal submissions.
Apply Through Our Website:We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Terex (GB) Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around diesel-hydraulic and electro-hydraulic systems. Be ready to discuss your experience with heavy manufacturing or mobile equipment, as this will show you're the right fit for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your methodical approach to problem-solving.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since communication is key in this role, think about how you can convey complex technical information in a way that's easy to understand for both dealers and team members.
✨Be Ready for Travel Talk
Since international travel is part of the job, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences that highlight your adaptability and how you manage changing priorities while on the road.
