At a Glance
- Tasks: Provide hands-on technical support and tackle real-world challenges globally.
- Company: Join Terex, a passionate company improving lives through innovative equipment.
- Benefits: Competitive salary, free healthcare, pension scheme, and employee discounts.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real impact while travelling the world and developing your skills.
- Qualifications: Experience in service, strong mechanical background, and problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Campsie/Farlough (Worldwide Travel)
Reporting to: Customer Services Manager Environmental Product Support (EPS)
Here at Terex, we are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
While our operations are global, each office or factory is a close-knit community. It is an exciting time to be part of the expanding manufacturing sector; come join us! We have an exciting roadmap ahead for new products, services, production capacity and business expansion. As a result of this continued success, we are expanding our teams and we currently have an opportunity for a Field Service Engineer.
About the role:
Reporting to the Environmental Customer Service Manager, you will join a rapidly developing department at the forefront of supporting our global dealer network. In this role, you will play a key part in delivering high-quality technical support and service excellence, directly contributing to product reliability and dealer success. You will be hands-on in tackling real-world challenges, providing practical technical assistance across our product range.
What’s in it for you?
- Excellent total compensation package to include competitive salary, free health care for you and your dependents, contributory pension scheme, life assurance cover.
- Employee Stock Purchase Plan.
- Free car-parking.
- Earn extra cash via our Refer a Friend scheme.
- Perks @ work offering you a wide range of discounts and offers on restaurants, cafes, hotels, gyms, retailers, day excursions, supporting our local businesses and communities.
- Access to global learning and development programs offering accredited and specialist training.
Main Duties & Responsibilities:
- Provide technical support and guidance to the global dealer network across service, warranty, and product-related queries.
- International travel is a requirement to support dealer activities, including commissioning, diagnostics, and occasional training.
- Investigate, diagnose, and resolve technical issues in a timely and effective manner, ensuring minimal customer disruption.
- Work closely with Product Group Engineering and Quality teams to feedback field issues and support continuous product improvement.
- Contribute to the development and validation of performance and test criteria for new products and product enhancements.
- Maintain high standards of documentation, reporting, and communication.
About You:
Experience & Qualifications:
- Relevant service experience, ideally within heavy manufacturing or mobile equipment.
- Strong mechanical and electrical maintenance background.
- Working knowledge of diesel-hydraulic and electro-hydraulic systems.
- Ability to interpret technical drawings, schematics, and service documentation.
- Proficient in Microsoft Office applications.
- Full, clean driving license and valid passport.
Key Competencies:
- Customer Focus: Committed to delivering a high-quality customer experience and resolving issues effectively.
- Technical Expertise: Strong diagnostic capability with a methodical approach to problem-solving.
- Collaboration: Work effectively across teams and functions to achieve shared outcomes.
- Communication: Clear and professional communication, both written and verbal, across all levels.
- Adaptability: Able to manage changing priorities and operate effectively in a changing environment.
- Ownership & Accountability: Takes responsibility for outcomes and drives issues through to resolution.
- Relationship Management: Builds strong, credible relationships with dealers and internal team members.
What’s Next:
Click on Apply to complete the online application form. The above description is non-exhaustive and there may be additional duties in accordance with the role. To apply for this role and view all available positions within Terex, please visit our careers page. All applicants must demonstrate through their application form how they meet the criteria for the position applied for. Selection criteria may be enhanced at the shortlisting stage where necessary. Terex is an equal opportunity employer, and appointments are based on merit. We value diversity and welcome applications from all sections of our community.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
Field Service Engineer in Derry employer: Terex (GB) Limited
At Terex, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Field Service Engineers enjoy a competitive compensation package, comprehensive health benefits, and access to global learning opportunities, all while being part of a close-knit community that values diversity and personal growth. With the chance to travel internationally and tackle real-world challenges, this role not only promises a rewarding career but also the opportunity to make a significant impact in the manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Derry
✨Tip Number 1
Get to know the company! Research Terex and their products, especially in the environmental sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common technical questions related to field service engineering. Brush up on your mechanical and electrical knowledge, and be ready to discuss how you've tackled real-world challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Terex family and ready to make an impact.
We think you need these skills to ace Field Service Engineer in Derry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially in heavy manufacturing or mobile equipment, and showcase your mechanical and electrical maintenance skills.
Showcase Your Technical Expertise:In your application, emphasise your diagnostic capabilities and problem-solving approach. Mention any experience with diesel-hydraulic and electro-hydraulic systems, as this will resonate well with us at Terex.
Communicate Clearly:When filling out your application, ensure your communication is clear and professional. This includes both written and verbal skills, which are key competencies for the role.
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Terex (GB) Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around diesel-hydraulic and electro-hydraulic systems. Be ready to discuss your experience with mechanical and electrical maintenance, as well as how you've tackled real-world challenges in the past.
✨Showcase Your Customer Focus
Since this role is all about delivering high-quality customer experiences, think of examples where you've gone above and beyond for a customer. Be prepared to explain how you resolved issues effectively and maintained strong relationships with clients or dealers.
✨Be Ready for Travel Talk
International travel is part of the gig, so be ready to discuss your flexibility and willingness to travel. Share any previous experiences you have had with travel for work, and how you managed your time and responsibilities while on the road.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and professionally, both verbally and in writing. You might even want to prepare a few questions to ask the interviewer to demonstrate your interest and engagement.
