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- Tasks: Support dealers with orders and provide top-notch customer service.
- Company: Join Terex, a global leader in specialised equipment solutions.
- Benefits: Competitive salary, health care, pension scheme, and training opportunities.
- Other info: Great career growth potential in a supportive team culture.
- Why this job: Make a real impact while working in a dynamic and inclusive environment.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: Dungannon Business Park
Reporting to: Parts Technical Support Manager
Hours of work: 40 hours per week
To provide support to the dealer network with regard to their open order books. Receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.
Main Duties & Responsibilities:
- Manage Dealer enquiries through the helpdesk
- Advising on part identification
- Cross reference parts against BOMS
- Assist in the sourcing of parts identified
- Liaising with internal departments and external suppliers
- Responsible for credit investigations
- Partake in customer service calls and identify areas for improvement
- Assist with preparation for new product launch
- Assist with parts related engineering change orders
Experience and Qualifications:
- Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or above
- Have experience of working within a busy office environment ideally in a customer service role
- Ability to organize and prioritise workload using your own initiative to meet deadlines
- Excellent organizational skills and be able to prioritise your workload using your own initiative
- Excellent verbal and written communication skills
- Must have the ability to be a good listener and to really understand a customer problem or question and help them resolve them
- Excellent written skills as most of the work will be written (email, documentation etc)
- Experience of the crushing and screening industry would be desirable though not essential
Knowledge, Skills and Abilities:
- Self-motivated and high energy
- Ability to work within a team
- Ability to work in an environment that is fluid with constantly changing priorities
- Negotiation skills
- Customer focus
- Action Orientation
- Excellent verbal and written skills
- Ability to influence at all levels
- Highest level of integrity, honesty and trust
- Drive for results
- Excellent listening skills
- Business Acumen
- Perseverance
This above description is non-exhaustive and there may be additional duties in accordance with the role.
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.
Product Support Representative employer: Terex Corporation
Contact Detail:
Terex Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Representative
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Terex.
We think you need these skills to ace Product Support Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Representative role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of written communication, be sure to demonstrate your excellent verbal and written skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Your Organisational Skills: We’re looking for someone who can manage their workload effectively. In your application, share examples of how you've organised tasks or prioritised work in previous roles. This will show us you can handle the busy environment we thrive in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Terex Corporation
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. Familiarise yourself with common parts and their functions, as well as any recent product launches. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to listen actively and communicate effectively, as these skills are crucial for a Product Support Representative.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload. You might be asked about how you would handle multiple dealer enquiries at once, so think of strategies you’ve used in the past to stay organised and meet deadlines.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This not only shows your interest but also helps you gauge if the company is the right fit for you.