Global Dealer Support Representative

Location: Dungannon

Reporting to: Parts Customer Service Manager

Hours of work: 40 hours per week

To provide support to the Worldwide Terex dealer network with regard to their orders and essential business requirements. This role requires tenacity, diligence, resolve, determination, and perseverance. A great work ethic and a willingness to grow are essential, along with the ability to follow processes without taking shortcuts and key skills in providing service.

Main Duties & Responsibilities

• Provide a world class level of customer service
• Provide customer solutions
• Manage dealer orders
• Address pricing and availability enquiries
• Liaise with internal departments and external supply
• Communicate efficiently and professionally with the dealer network as a virtual assistant
• Partake in customer service calls and identify areas for improvement
• Work as part of a team

Experience and Qualifications

• Educated to a minimum of A level or equivalent, including GCSE English and Maths at grade C or above
• Experience of working within a busy office environment
• Ability to meet deadlines
• Excellent organizational skills and ability to prioritise workload using own initiative
• Excellent verbal and written communication skills
• Ability to be a good listener
• Excellent telephone manner
• Experience of the crushing and screening industry would be desirable though not essential

Knowledge, Skills and Abilities

• Self-motivated and ambitious
• Ability to work within a team
• Ability to work in an environment that is fluid with constantly changing priorities
• Time management
• Customer focus
• Action and goal orientation
• Clear communication skills
• Patience and attentiveness
• Highest level of integrity, honesty, and trust
• Problem solving
• Excellent listening skills

This description is non-exhaustive and there may be additional duties in accordance with the role.

Why Join Us

• We are a global company, and our culture is defined by our values — integrity, respect, improvement, servant leadership, courage, and citizenship.
• Safety is an absolute way of life. We expect all team members to prioritise safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Additional Information

We see inclusion as a key to our success and are committed to actively fostering a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law. The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan, and access to global learning and development programs offering accredited and specialist training.