Customer Service Representative

Join our team at Dungannon Business Park and embark on an exciting opportunity as we seek a skilled and dedicated Customer Service Representative (CSR) who will provide top-notch support to the worldwide Terex dealer network, addressing orders, enquiries, and essential business requirements. This role requires tenacity, diligence, resolve, determination, and perseverance. A strong work ethic, willingness to grow, and the ability to follow processes without shortcuts are essential to providing excellent service.

At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

Main Duties & Responsibilities

• Provide a world-class level of Customer Service.
• Provide effective customer solutions.
• Manage dealer orders and parts Helpdesk tickets.
• Address pricing and availability enquiries.
• Liaise with internal departments and external suppliers.
• Communicate efficiently and professionally with the dealer network, acting primarily as a virtual assistant.
• Participate in customer service calls and identify areas for improvement.
• Work as part of a team.
• Process sales orders, returns, and service requests with accuracy and efficiency.
• Monitor open orders and follow up on pending items to ensure timely fulfilment.

Basic Qualifications

• High School Diploma or GED required. Any combination of education and experience that provides the required knowledge, skills and abilities necessary to perform the duties of this position will be considered.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
• Three + years experience in a customer service & team oriented environment; preference for experience in specialized call center w/strong orientation for prompt accurate response.

Preferred Qualifications

• Experience working within a busy office environment.
• Ability to meet deadlines.
• Excellent organizational skills and ability to prioritize workload using own initiative.
• Excellent verbal and written communication skills.
• Must have the ability to be a good listener.
• Excellent telephone manner.
• Experience using ERP or CRM systems is preferred.

Knowledge, Skills and Abilities

• Self-motivated and ambitious.
• Ability to work within a team.
• Ability to work in a fluid environment with constantly changing priorities.
• Strong time management skills.
• Customer-focused mindset.
• Action- and goal-oriented approach.
• Clear communication skills.
• Patience and attentiveness.
• Highest level of integrity, honesty, and trust.
• Strong problem-solving abilities.
• Excellent listening skills.
• Adaptability to new technologies and business systems.
• Proactive in identifying and resolving issues.

The above position is not a hybrid role and will require in office hours at our Blankenbaker office location.

Why Join Us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

How to Apply

To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com

Terex Overview

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visit www.terex.com.

Additional Information

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law. The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.