At a Glance
- Tasks: Supervise maintenance and repair activities while providing top-notch customer service.
- Company: Join a dynamic team focused on delivering exceptional service in the field.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Be part of a supportive team with plenty of chances to learn and advance.
- Why this job: Make a real difference by ensuring customer satisfaction and efficient service delivery.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 36000 - 60000 € per year.
To supervise all maintenance and repair activities within a geographical area. To provide effective customer service and build relationships with both internal and external customers. To action customer repair, maintenance and breakdown requests in a timely and cost effective manner. To monitor and organise all service inspection contracts. To work within a service team and to liaise effectively with all other departments. To prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information.
Responsibilities
- To take customer calls and log repair notifications.
- To allocate appropriate Field Service Engineer response to meet customer requirements.
- Maintaining established and new contract plans.
- Ensuring that all scheduled maintenance contracts are managed in a timely and cost efficient manner.
- Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
- Keep customers updated on the reported job progress.
- Deal with day to day queries from both internal and external customers.
- Ensure all jobs are entered onto the appropriate in-house computer system.
- To ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location.
- To reschedule jobs and resources according to emerging customer needs and resource availability.
- Ensure all service records are received from the appropriate Field Service Engineer and are accurate.
- To ensure that all field service vehicle parts sales are recorded accurately and promptly.
- Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
- To effectively liaise with customers regarding enquiries.
- To provide further assistance to other team members when requested.
- To work with all departments, particularly with projects that are being explored or implemented.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.
Key Result Areas
- KPI’s to be monitored.
- Up to date and clear administration.
- Safety defects outstanding.
- Overdue services.
- To keep WIP at a manageable level.
- Administration of aged jobs and invoice queries.
- Effective time management and allocation of resources.
- Effective and efficient planning of Field Service Engineers (including 3rd party Engineers) working hours.
- Effectively manage customer enquiries.
- Ensure best practices are used when distributing field service engineer’s jobs.
Regional Service Controller in Halifax employer: Terbergdts
As a Regional Service Controller, you will thrive in a dynamic work environment that prioritises teamwork and customer satisfaction. Our company fosters a culture of continuous improvement and professional development, offering ample opportunities for growth within the organisation. Located in a vibrant area, we provide a supportive atmosphere where your contributions are valued, and you can make a meaningful impact on our service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Controller in Halifax
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service processes and think about how your skills can enhance their operations. We want you to shine when you get that chance!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you rehearse, the more confident you'll feel when it’s time to impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Regional Service Controller in Halifax
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Regional Service Controller role. Highlight any relevant customer service experience and your ability to manage maintenance and repair activities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully handled customer queries or managed service contracts in the past.
Showcase Your Teamwork Skills:Since this role involves liaising with various departments, emphasise your ability to work within a team. Mention any experiences where you collaborated effectively to achieve a common goal.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Terbergdts
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Regional Service Controller. Familiarise yourself with the key tasks like supervising maintenance activities and managing customer relationships. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your experience in providing excellent customer service. Think of specific examples where you've successfully handled customer queries or resolved issues, as this will demonstrate your ability to build relationships effectively.
✨Demonstrate Organisational Skills
Highlight your ability to prioritise tasks and manage multiple responsibilities. You might want to share examples of how you've organised work schedules or managed resources in previous roles. This will reassure the interviewers that you can handle the demands of the job efficiently.
✨Familiarise Yourself with In-House Systems
Since accurate data entry into in-house software systems is crucial for this position, it’s a good idea to research any relevant software tools used in the industry. If you have experience with similar systems, mention it during the interview to show that you can hit the ground running.
