At a Glance
- Tasks: Coordinate breakdowns and repairs, ensuring smooth service operations.
- Company: Join Terberg DTS, a leader in service operations with a customer-first approach.
- Benefits: Enjoy 25 days holiday, enhanced pension, and health support.
- Other info: Great career progression and continuous learning opportunities await you.
- Why this job: Make a real impact by keeping customers moving and solving problems.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 27000 - 33000 £ per year.
- Reports to : Service Control Supervisor
- Hours/Shift pattern : Sat, Sun & Mon = 7am to 7pm & Tues = 7am to 1.30pm (39.75hrs a week)
- Be the Hub of Our Service Operation
Keep Customers Moving. Coordinate Success. Make an Impact.
- Are you highly organised, customer-focused, and thrive in a fast-paced environment? At
- Terberg DTS , we're looking for a
Breakdown Controller / Administrator to play a vital role in keeping our service operation running smoothly.
You'll be the key link between customers, engineers, and service teams, ensuring breakdowns, repairs, and maintenance requests are managed efficiently from start to finish.
If you enjoy problem-solving, coordinating resources, and delivering exceptional customer service, this could be the perfect role for you.
- What You'll Be Doing
- Receiving and logging breakdown, repair, and maintenance requests from customers.
- Coordinating and dispatching Field Service Engineers to meet customer needs.
- Monitoring engineer schedules and reallocating resources as priorities change.
- Keeping customers informed with regular progress updates.
- Managing day-to-day enquiries from customers and internal teams.
- Ensuring all jobs, updates, and service records are accurately maintained within company systems.
- Reviewing engineer documentation and ensuring completed service records are processed correctly.
- Supporting the technical and administration teams with service-related activities.
- Providing job status updates and supporting evidence for customers when required.
- Covering regional controller responsibilities during periods of absence.
- Working closely with colleagues across the business to deliver the highest levels of customer service.
- What You'll Bring
- Excellent organisational and time management skills.
- Strong customer service and communication abilities.
- The ability to prioritise workloads in a busy and fast-moving environment.
- A proactive approach to problem-solving and decision-making.
- High attention to detail and accuracy when handling data and documentation.
- Confidence working with internal systems and maintaining accurate records.
- The ability to build strong working relationships with customers, engineers, and colleagues.
- A flexible and positive team-player attitude.
Desirable Experience
- Experience within a service, scheduling, planning, logistics, or engineering environment.
- Previous experience coordinating mobile engineers or field-based teams.
- Knowledge of breakdown, maintenance, or service operations.
- Experience using scheduling or service management systems.
Why Join Terberg DTS?
- Invest in Your Future
- Continuous learning and development opportunities
- Career progression pathways
- Access to apprenticeships and development programmes
- Great Benefits Package
- 25 days holiday plus Bank Holidays
- Enhanced pension scheme
- 3x salary Death in Service benefit
- Company-funded Health Shield Medical Cash Plan
- 24/7 GP Anytime access
- Supporting Your Wellbeing
- Employee Assistance Programme
- Occupational health support
- Health surveillance programmes
- Extra Perks
- Retail discounts and rewards platform
- Cycle to Work scheme
- Free independent mortgage advice
Ready to Be the Team That Keeps Everything Moving?
If you're a skilled coordinator who enjoys solving problems, supporting customers, and helping engineers deliver outstanding service, we'd love to hear from you.
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Breakdown Administrator in Elland employer: Terberg Tractors Belgium
At Terberg DTS (UK) Ltd, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Our comprehensive benefits package includes generous holiday allowances, enhanced pension contributions, and access to health and wellness resources, ensuring our team members feel valued and empowered in their roles as Mobile Service Engineers in Peterborough. With a commitment to ongoing training and development, we provide opportunities for skill enhancement and career advancement, making us a rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Administrator in Elland
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Terberg Tractors Belgium and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Terberg Tractors Belgium!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Terberg Tractors Belgium keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Breakdown Administrator in Elland
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Terberg Tractors Belgium:This is your chance to really connect with the team at Terberg Tractors Belgium. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Terberg Tractors Belgium
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Terberg Tractors Belgium.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Terberg Tractors Belgium that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Terberg Tractors Belgium. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
