At a Glance
- Tasks: Manage parts orders and provide top-notch customer support in a dynamic environment.
- Company: Join Dennis Eagle, a leader in operational excellence and customer service.
- Benefits: Enjoy 25 days holiday, enhanced pension, health support, and career development opportunities.
- Other info: Flexible working arrangements and commitment to inclusivity for all applicants.
- Why this job: Make a real impact while growing your skills in a supportive team.
- Qualifications: Experience in parts or customer-facing roles with strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Location: Aldridge, Unit 4 Beecham Business Park, Northgate, Aldridge, Walsall WS9 8TZ
Hours: 40 hours per week | between 08:00 and 16:30 Monday to Friday
Salary: Up to £36,000 pa DOE
Are you an experienced parts professional with a passion for customer service and operational excellence? We're looking for a Senior Parts Specialist to play a key role in supporting customers, engineers, and workshop operations through accurate parts identification, ordering, stock management, and technical support.
What You'll Be Doing
- Managing parts orders for customers, engineers, and maintenance contracts
- Identifying and sourcing the correct parts using technical catalogues and systems
- Processing quotations, orders, returns, and warranty claims accurately and efficiently
- Maintaining stock control and carrying out regular stock checks
- Providing excellent customer service and technical support via phone and email
- Supporting colleagues and contributing to a high-performing team environment
- Monitoring stock holding values and reporting on warranty return activity
What We're Looking For
- Previous experience in parts, inventory, administration, or a customer-facing technical role
- Strong attention to detail and organisational skills
- Excellent communication and customer service abilities
- Confident using Microsoft Office, particularly Word and Excel
- Ability to prioritise workloads and perform well under pressure
- A proactive, self-motivated approach with a strong team ethic
We welcome applicants from all backgrounds. Even if you don't meet every requirement, we encourage you to apply. We value potential and are committed to supporting your development. We recognise the importance of flexibility and offer a range of flexible and hybrid working arrangements where the nature of the role and business needs allow.
At Dennis Eagle, we are proud to be an equal opportunities employer and a Disability Confident organisation. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.
Why You'll Love Working Here
- 25 days' holiday plus Bank Holidays (pro rata for part-time employees)
- Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary.
- Enhanced family leave policies: Support for life's important moments through our family-friendly policies, including maternity, paternity, adoption and other family leave provisions.
- Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance.
- Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it.
- Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we're committed to helping our people learn and grow.
- Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle.
- My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more.
- Free independent mortgage advice: Expert guidance to help you make informed financial decisions.
Senior Parts Specialist in Eagle employer: Terberg Matec UK
At Dennis Eagle, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture in Warwick. Our commitment to employee growth is evident through comprehensive training programmes and career development opportunities, alongside generous benefits such as enhanced pension contributions and health support services. Join us to be part of a team that values precision, teamwork, and the well-being of its members, all while contributing to high-quality production in a dynamic environment.
