Mobile Service Engineer - Gloucester

Purpose of the Role

Performs a variety of routine servicing, inspections and subsequent repairs to one or more types of Distribution Tractors, Ro‑Ro Tractors and other sea port equipment, Aircraft Equipment (GSE Only) and any other manufacturer’s products on customer’s premises when requested. Conduct visual or operational checks to locate worn, dirty or maladjusted parts. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a small variety of test equipment. You will be required to undertake thorough inspections of accident damaged machines and produce accurate reports to enable repair. The role is performed largely without direct supervision, observing all company and site Health & Safety requirements at all times.

Reports to: Field Operations Manager

Direct Reports: None

Responsibilities

• Represent Terberg DTS Service Department in the field and display the highest standards of appearance, manner and technical ability.
• Work effectively as a member of the Service Department.
• Carry out tasks and assignments issued by the Service Department, either by oral instruction or via electronic work instructions.
• Determine own repair and maintenance techniques, select appropriate equipment and materials, and implement correct safety measures such as eye protection and suitable clothing.
• Obtain agreement from the customer that the work has been completed as required, obtaining signature and purchase‑order number where necessary.
• Perform all administrative procedures to acceptable standards.
• Maintain accurate inventory records of vehicle parts stock.
• Ensure maintenance and repairs are carried out in accordance with manufacturer’s instructions and Safe System of Work procedures.
• Understand and work safely in accordance with the Company’s Health & Safety Policy, contributing to statutory obligations and ensuring all staff are responsible for safety in their own working area.
• Attend training courses and seminars as required by the business.
• Keep all company equipment in a clean, safe and presentable manner.
• Keep company‑supplied equipment secure at all times.
• Use mobile phones in line with current legislation.
• Collaborate with all departments, particularly projects that are being explored or implemented.
• Be prepared to work additional hours, including out‑of‑hours call‑outs.
• Be prepared to work away from home on customer vehicles, with or without workshop facilities, including unsociable hours to ensure job completion.
• Undertake any other duties consistent with the purpose of this job or to support the needs of the business.

Critical Skills Required

• High attention to detail without sacrificing quality.
• Flexible approach to work.
• Ability to work to tight deadlines, under pressure, with a sense of urgency.
• Strong communication skills, both verbal and written, and ability to communicate at all levels.
• Interpersonal skills and ability to develop strong working relationships.
• Ability to manage own workload independently and prioritise tasks.
• Self‑motivational, able to challenge the status quo, research and offer suggestions for problem solving.

Critical Knowledge Required

• Knowledge of current road traffic law, including speed limits, van weight restrictions and driver’s hours.
• Ensure high standards of preventative maintenance and repairs are actioned in line with manufacturers’ recommendations and Safe System of Work procedures.
• Knowledge of Terberg Tugs.
• Knowledge of latest diagnostic systems.

Qualifications and Experience Required

• City and Guilds Level 3 – Vehicle Mechanical and Electronic Systems – Maintenance and Repair Qualification or equivalent.
• Substantial experience in auto‑electrician fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment, and experience working with heavy goods or specialist vehicles.
• UK valid driving licence.

Benefits

• 25 days holiday plus Bank Holidays (based on a 5‑day working week; pro‑rated for a 4‑day working week).
• Enhanced pension scheme and death‑in‑service benefit: company contributes 5% of salary to pension and 3x basic salary for death‑in‑service.
• Employee assistance programme with a 24‑hour helpline for life’s challenges.
• Health shield medical cash plan covering prescriptions, dental, optical, physiotherapy, specialist consultations, X‑rays and MRI scans.
• Online 24/7 GP appointment service, providing on‑demand appointments and unlimited consultations.
• Mandatory equipment training, management development programme, and apprenticeship opportunities.
• Cycle‑to‑work scheme to save commuting costs.
• Occupational health support and health surveillance.
• Access to the My Benefits platform for discounts across high‑street retailers, health and wellness services, entertainment, home and DIY products.
• Free independent mortgage advice.