At a Glance
- Tasks: Provide top-notch technical support and training for engineers and service staff.
- Company: Join Terberg DTS, a leader in engineering solutions.
- Benefits: Enjoy a Monday to Friday schedule with no weekends and a supportive work environment.
- Other info: Opportunity for growth in a dynamic and collaborative team.
- Why this job: Make a difference by ensuring customer satisfaction and enhancing technical skills.
- Qualifications: Technical knowledge and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Provide technical support for Terberg DTS engineers and service support employees.
Location: Head Office Elland - Halifax
Schedule: Monday to Friday, 8.30am - 5pm, No Weekends
To ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers' sites are trained to the highest standard.
To provide effective customer service and build relationships with both internal and external customers.
To carry out productive work as required focusing on specialist engine / electrical / diagnostic work throughout all areas.
To carry out all necessary technical training of internal technicians.
Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a variety of test equipment.
For the greater period working without direct supervision, observing all company and site Health and Safety regulations.
Technical Support Specialist employer: Terberg DTS (UK)
Terberg DTS (UK) is an exceptional employer that prioritises employee development and satisfaction, offering a supportive work culture where teamwork and innovation thrive. Located in the picturesque town of Elland, Halifax, employees enjoy a balanced work schedule with no weekend commitments, alongside opportunities for professional growth through comprehensive training programmes. With a focus on technical excellence and customer service, Terberg fosters an environment where every team member can contribute meaningfully to the success of the company.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Terberg DTS on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. We recommend going through common troubleshooting scenarios related to engine and electrical systems. Show them you’re ready to tackle real-world problems!
✨Tip Number 3
Don’t forget to highlight your customer service skills! In your conversations, share examples of how you’ve built relationships with clients or resolved issues effectively. It’s all about showing we can keep customers happy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available that can help us stand out in the hiring process.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Specialist role. Highlight relevant experience and skills that match the job description, like technical support and customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Your Technical Skills:Since this role involves technical inspections and diagnostics, be sure to showcase any relevant technical skills or certifications in your application. We’re looking for candidates who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Terberg DTS (UK)
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Familiarise yourself with common engine and electrical issues, as well as diagnostic techniques. Being able to discuss these confidently will show that you're ready to support Terberg DTS engineers effectively.
✨Showcase Your Customer Service Skills
Since this role involves building relationships with both internal and external customers, prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or improved customer satisfaction, and be ready to share those stories.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to technical support. Practice responding to scenarios where you need to diagnose a problem or train a technician. This will help you demonstrate your problem-solving skills and ability to work independently.
✨Research Terberg DTS Culture
Understanding the company culture can give you an edge. Look into their values and mission, and think about how your own values align with theirs. This will help you articulate why you want to work there and how you can contribute to their success.
