At a Glance
- Tasks: Support service controllers by managing customer calls and coordinating maintenance activities.
- Company: Join a dynamic team in a leading service organisation.
- Benefits: Enjoy 25 days holiday, enhanced pension scheme, and employee support programmes.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Make a real difference by providing top-notch customer service and support.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 € per year.
The purpose of the role is to support the Regional Service Controllers and Breakdown Controllers in ensuring all maintenance and repair activities are managed proactively. This includes taking inbound calls from our customers for Service Control, supporting with outbound calls to customers and mobile service engineers, ensuring systems are updated accurately and in a timely manner, supporting with parts ordering and distribution of parts, and providing general administration support.
Reports to: Service Control Supervisor
Location: Elland – Halifax
Responsibilities:
- To provide first class customer service and build relationships with both internal and external customers.
- To action customer repair, maintenance and breakdown requests in a timely and cost effective manner.
- To monitor and organise all service inspection contracts.
- To work within Service Control and to liaise effectively with all other departments.
- To prioritise work effectively ensuring all documentation is accurate.
- To ensure all information is correctly entered into in‑house software systems accurately with sufficient and suitable information.
- To take customer calls and log repair notifications.
- To allocate appropriate Mobile Service Engineer response to meet customer requirements.
- Maintain established and new contract plans.
- Ensure that all scheduled maintenance contracts are managed in a timely and cost‑efficient manner.
- Liaise with Regional Service Controllers and Breakdown Controllers regarding any issues that may arise.
- Keep customers updated on the reported job progress.
- Deal with day‑to‑day queries from both internal and external customers.
- Ensure all jobs are entered onto the appropriate in‑house computer system.
- Work with the Regional Service Controllers and Breakdown Controllers to ensure maximum utilisation of Mobile Service Engineering resources according to capacity and geographical location.
- Reschedule jobs and resources according to emerging customer needs and resource availability.
- Ensure all service records are received from the appropriate Mobile Service Engineer and are accurate.
- Ensure that all service vehicle parts sales are recorded accurately and promptly.
- Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
- Effectively liaise with customers regarding enquiries.
- Provide further assistance to other team members when requested.
- Undertake any other duties consistent with the purpose of this job.
Key Result Areas:
- Call handling efficiencies.
- Up to date and clear administration.
- Assistance with and keep WIP at a manageable level.
- Assistance with administration of aged jobs and invoice queries.
- Effective time management and allocation of resources.
- Support the Regional Controller with the effective and efficient planning of Mobile Service Engineers (including 3rd party Engineers) working hours.
- Effectively manage customer enquiries.
- Monitoring engineers’ documentation.
Standards of Performance:
- Maintain and develop current processes and procedures in the upkeep of the internal documentation.
- Maintain a high standard of customer service at all times.
- Actively support the Regional Service Controllers and Breakdown Controllers and play a part in the planning and coordinating of all service work that is due to be carried out.
- Develop own competence to meet requirements of job.
Why You’ll Love Working Here:
- 25 days holiday plus Bank Holidays: This is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week).
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service.
- Employee Assistance Programme: Access a 24‑hour helpline for support with life's challenges, including stress.
Regional Service Co-ordinator employer: Terberg DTS (UK)
At our Elland location, we pride ourselves on fostering a supportive and collaborative work culture that prioritises employee growth and development. As a Regional Service Co-ordinator, you will enjoy a range of benefits including 25 days of holiday, an enhanced pension scheme, and access to an Employee Assistance Programme, all while working in a dynamic environment that values first-class customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Co-ordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills! Since the role involves taking inbound calls, try role-playing with a friend or family member. This will help you feel more confident and prepared for those customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the role.
We think you need these skills to ace Regional Service Co-ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Service Co-ordinator role. Highlight your customer service experience and any relevant admin skills. We want to see how you can support our team effectively!
Showcase Your Communication Skills:Since you'll be handling calls and liaising with customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can keep things running smoothly.
Be Detail-Oriented:Attention to detail is key in this role. Make sure your application is free from errors and that all information is accurate. This will show us that you can manage documentation and systems effectively.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and get you started on your journey with StudySmarter!
How to prepare for a job interview at Terberg DTS (UK)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Regional Service Co-ordinator. Familiarise yourself with the key tasks like call handling, customer service, and liaising with engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or built strong relationships with customers, as this will highlight your suitability for the job.
✨Demonstrate Effective Communication
Communication is key in this role, so practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions. This will showcase your ability to communicate effectively with both customers and team members.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Think about how you would handle situations like a customer reporting a vehicle fault or needing an update on a service. Practising these scenarios will help you feel more confident during the interview.
