Mobile Service Engineer - Stoke

Reports to: Field Operations Manager

Direct Reports: None

Location: Stoke, UK

Purpose of the role

Performs a variety of routine servicing, inspections and subsequent repairs to one or more types of Distribution Tractors, Ro‑Ro Tractors and other sea port equipment, Aircraft Equipment (GSE Only) and any other manufacturer’s products on customer’s premises when requested. Performs visual or operational checks to locate worn, dirty or maladjusted parts. Carries out technical inspections or uses technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a small variety of test equipment. Undertakes thorough inspections of accident damaged machines and produces accurate reports to enable repair. Works for most of the period without direct supervision, observing all company and site Health & Safety requirements at all times.

Responsibilities

• Represent Terberg DTS Service Department in the ‘field’ and display the highest standards of appearance, manner and technical ability.
• Work as an effective member of the Service Department.
• Undertake the tasks and assignments issued by the Service Department either by oral instruction or in the form of electronic work instructions.
• Determine own repair and maintenance techniques, select equipment, proper materials and implement correct safety measures such as eye protection and suitable clothing.
• Obtain agreement from the customer that the work has been completed as required/requested, and in all cases obtain signature and purchase order number where necessary.
• Perform all related administrative procedures to acceptable standards.
• Maintain accurate inventory procedures for vehicle parts stock.
• Ensure maintenance and repairs are carried out in accordance with manufacturer’s instructions and Safe System of Work procedures.
• Understand the Company’s Health & Safety Policy and work safely and cooperate to fulfill statutory obligations.
• Attend all training courses and seminars as required.
• Keep all company equipment in a clean, safe and presentable manner (e.g. company vehicles).
• Keep company supplied equipment secure at all times.
• Use mobile phones in line with current legislation.
• Work with all departments, particularly with projects that are being explored or implemented.
• Be prepared to work additional hours when required, including out of hours call out.
• Be prepared to work away from home on customer’s vehicles, with or without workshop facilities, including unsociable hours.
• Undertake any other duties consistent with the purpose of this job or to support the needs of the business.

Critical Skills Required

• High attention to detail, without sacrificing quality.
• Flexible approach to work.
• Ability to work to tight deadlines, under pressure and with a sense of urgency.
• Communications skills, both verbal and written, and ability to communicate at all levels.
• Interpersonal skills and ability to develop strong working relationships.
• Ability to manage own workload independently and prioritise tasks.
• Self‑motivational with ability to challenge the status quo, research and offer suggestions for problem solving.

Critical Knowledge Required

• Knowledge of current road traffic law (speed limits, van weight restrictions, driver’s hours, etc.).
• Ensure high standards of preventative maintenance and repairs are actioned in line with manufacturers’ recommendations and Safe System of Work procedures.
• Knowledge of Terberg Tugs.
• Knowledge of latest diagnostic systems.

Qualifications and Experience required

• City and Guilds Level 3 – Vehicle Mechanical and Electronic Systems – Maintenance and Repair Qualification or equivalent qualification.
• Substantial experience in Auto Electrician fault diagnosis and resultant repairs, including use of electronic diagnostic equipment, and experience with a range of heavy goods / specialist vehicles.
• UK valid driving licence.

Why You’ll Love Working Here

• 25 days holiday plus Bank Holidays: based on a 5‑day working week (pro‑rata to 20 days plus Bank Holidays for a 4‑day working week).
• Enhanced Pension Scheme and DIS Benefit: company contributes 5% of salary into the pension scheme and 3× basic salary Death In Service.
• Employee Assistance Programme: access a 24‑hour helpline for life’s challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information and consumer issues.
• Health Shield Medical Cash Plan: membership to a company‑funded medical cash plan for cash back on medical expenses such as prescriptions, dental, optical, physiotherapy, specialist consultations, X‑rays and MRI scans.
• GP Anytime: online 24/7 appointment service, unlimited consultations, no capped appointment times, and convenient prescriptions.
• Training and Development: mandatory equipment training, a Management Development Programme and opportunities for upskilling via apprenticeships.
• Cycle to Work Scheme: save on commuting costs and stay healthy.
• Occupational Health Support and Health Surveillance: comprehensive occupational health support.
• My Benefits Platform: discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
• Independent Free Mortgage Advice: free, independent advice on mortgages.