At a Glance
- Tasks: Provide top-notch mechanical engineering support and train technicians to ensure customer satisfaction.
- Company: Join Terberg DTS, a leader in innovative engineering solutions.
- Benefits: Enjoy 25 days holiday, enhanced pension, and health cash plan.
- Other info: Access to training, discounts, and comprehensive health support for your well-being.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: City and Guilds Level 3 in Vehicle Mechanical Systems or equivalent experience required.
The predicted salary is between 30000 - 40000 £ per year.
Reports To: Technical Support Manager
Overall purpose of the job:
Provide technical mechanical engineering support for Terberg DTS engineers and service support employees. Ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers' sites are trained to the highest standard. Provide effective customer service and build relationships with both internal and external customers. Carry out productive work as required focusing on specialist engine/electrical/diagnostic work throughout all areas. Carry out all necessary technical training of internal technicians. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a variety of test equipment. For the greater period working without direct supervision, observing all company and site Health & Safety requirements at all times.
Responsibilities:
- To ensure quality assurance and health and safety policies are implemented and adhered to at all times.
- To ensure all technical calls are answered and technical information and support is given to the Mobile Service Engineers, as per the escalation process.
- Support members of the service department to facilitate and resolve any customer disputes regarding technical issues.
- To work as an effective member of the Service Department.
- To determine own repair and maintenance techniques, undertake equipment selection, proper materials and to implement the correct safety measures e.g. Eye Protection, suitable clothing etc.
- To perform all relative administrative procedures to acceptable standards.
- To perform all inventory procedures relative to the vehicle parts stock to maintain an accurate account of components carried and used.
- To ensure maintenance and repairs are carried out in accordance with manufacturer’s instructions and our Safe System of Work procedures.
- To understand the Company’s Health & Safety Policy and to work safely and co-operate to enable Terberg DTS (UK) Ltd to fulfil its statutory obligations and that all employees are responsible for safety in their own working area.
- To be prepared to work additional hours when required which may include out of hours call out.
- To work with all departments, particularly with projects that are being explored or implemented.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.
Qualifications / Experience Required:
- City and Guilds Level 3 – Vehicle Mechanical and Electronic Systems – Maintenance and Repair Qualification or equivalent qualification.
- To demonstrate substantial experience in Auto Electrician fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment.
- To include working experience of a range of heavy goods/specialist vehicles.
- UK valid driving licence.
Desirable Knowledge:
- Knowledge of current road traffic law i.e. speed limits, van weight restrictions, driver’s hours etc.
- Ensure high standards of preventative maintenance and repairs are actioned in line with manufacturers’ recommendations/instructions and our Safe System of Work procedures.
- Knowledge of Terberg Tugs.
- Knowledge of latest diagnostic systems.
Why You’ll Love Working Here:
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week).
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Technical Support Specialist - Mechanical Engineering in Halifax employer: Terberg DTS (UK)
At Terberg DTS (UK) Ltd, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With comprehensive benefits such as an enhanced pension scheme, health cash plan, and extensive training opportunities, our team members are empowered to excel in their roles while enjoying a healthy work-life balance. Located in a dynamic environment, we foster strong relationships with both internal and external customers, ensuring that our employees feel valued and engaged in meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist - Mechanical Engineering in Halifax
✨Get Your Hands Dirty at Engineering Events
Join local engineering meetups or industry conferences related to mechanical engineering. Whether it's a workshop or a career fair, these events are goldmines for networking and getting a foot in the door. Plus, you can showcase your passion and enthusiasm directly to potential employers like Terberg DTS (UK).
✨Connect with Professors & Peers
Tap into your university’s resources—professors often have connections in the industry. Don’t be shy to ask about potential openings or recommendations. Your classmates might also know of companies hiring. Often, it’s who you know that gets you in front of the right people!
✨Highlight Your Projects and Practical Experience
When you land those interviews, make sure to talk about your hands-on projects or internships. Whether it's a design project or hands-on experience with CAD software, specific examples will make you stand out. Companies like Terberg DTS (UK) love to hear about practical applications of your skills.
✨Apply Directly on Company Websites
Check out the careers page of Terberg DTS (UK) and apply directly through there. It shows initiative and interest in their specific values. Plus, you'll often find openings that aren't advertised on job boards, giving you a better chance to land that full-time gig!
We think you need these skills to ace Technical Support Specialist - Mechanical Engineering in Halifax
Some tips for your application 🫡
Show Off Your Technical Expertise:In mechanical engineering, it’s vital to highlight your technical skills and projects. Make sure to include relevant software proficiency (like CAD tools) in your CV. If you've worked on specific engineering projects, detail your key contributions — we want to see how you’ve applied your skills in a practical setting!
Focus on Problem-Solving Examples:Employers in mechanical engineering love to see how you handle challenges. Use your cover letter to share specific instances where you’ve solved a complex problem or improved a design. This will show us you're not just knowledgeable but also capable of applying that knowledge effectively.
Highlight Relevant Certifications:Include any relevant certifications or training that can set you apart from the competition. Whether it's coursework from your degree, a recognised certification, or extra training in new technologies, we love to see candidates who continuously improve their skill set. This tells us you're serious about your career in engineering!
Tailor Your CV for the Role:Don’t forget to customise your CV for Terberg DTS (UK) and the Technical Support Specialist - Mechanical Engineering role specifically. Pull examples from your experience that align with the job description — it shows us you've done your research and are genuinely interested in becoming part of the team. We recommend applying through our website to ensure your application gets to the right people!
How to prepare for a job interview at Terberg DTS (UK)
✨Brush Up on Your CAD Skills
Since mechanical engineering often involves design processes, be ready to showcase your proficiency in CAD software like SolidWorks or AutoCAD. Bring along a digital portfolio or even some sketches that demonstrate your design capabilities — it’s a great way to show what you can bring to the table at Terberg DTS (UK).
✨Prepare for Technical Questions
Expect technical questions that test your understanding of engineering principles and problem-solving skills. You might get hypothetical scenarios where you need to design a component or troubleshoot a mechanical system. Practising these types of questions will give you the confidence to tackle whatever comes your way!
✨Show Your Team Spirit
As a full-time mechanical engineer, collaboration is key! Be ready to share examples of past team projects or any experiences where you contributed to solving a complex problem with others. Demonstrating your ability to work in a team will resonate well with the interviewers at Terberg DTS (UK).
✨Discuss Your Future Goals
Since this is a full-time position, your long-term vision is important. Be open about your career aspirations, whether it’s mastering a specific tool or leading projects. This shows that you're committed not just to learning but also to growing with Terberg DTS (UK), making you a more appealing candidate.
