At a Glance
- Tasks: Provide top-notch technical support and training for engineers and service staff.
- Company: Join a leading company in the heavy goods vehicle sector with a focus on innovation.
- Benefits: Enjoy 25 days holiday, enhanced pension, medical cash plan, and more!
- Other info: Great opportunities for training and career development in a supportive environment.
- Why this job: Make a real difference by solving technical issues and supporting your team.
- Qualifications: Level 3 qualification in Vehicle Mechanical and Electronic Systems or equivalent experience.
The predicted salary is between 30000 - 40000 £ per year.
Overall purpose of the job: Provide technical support for Terberg DTS engineers and service support employees. Ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers' sites are trained to the highest standard. Provide effective customer service and build relationships with both internal and external customers. Carry out productive work as required focusing on specialist engine/electrical/diagnostic work throughout all areas. Carry out all necessary technical training of internal technicians. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a variety of test equipment. For the greater period working without direct supervision, observing all company and site Health & Safety requirements at all times.
Responsibilities
- To ensure quality assurance and health and safety policies are implemented and adhered to at all times.
- To ensure all technical calls are answered and technical information and support is given to the Mobile Service Engineers, as per the escalation process.
- Support members of the service department to facilitate and resolve any customer disputes regarding technical issues.
- To work as an effective member of the Service Department.
- To determine own repair and maintenance techniques, undertake equipment selection, proper materials and to implement the correct safety measures e.g. Eye Protection, suitable clothing etc.
- To perform all relative administrative procedures to acceptable standards.
- To perform all inventory procedures relative to the vehicle parts stock to maintain an accurate account of components carried and used.
- To ensure maintenance and repairs are carried out in accordance with manufacturer’s instructions and our Safe System of Work procedures.
- To understand the Company’s Health & Safety Policy and to work safely and co-operate to enable Terberg DTS (UK) Ltd to fulfil its statutory obligations and that all employees are responsible for safety in their own working area.
- To be prepared to work additional hours when required which may include out of hours call out.
- To work with all departments, particularly with projects that are being explored or implemented.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.
Qualifications / Experience Required
- City and Guilds Level 3 – Vehicle Mechanical and Electronic Systems – Maintenance and Repair Qualification or equivalent qualification.
- To demonstrate substantial experience in Auto Electrician fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment.
- To include working experience of a range of heavy goods/specialist vehicles.
- UK valid driving licence.
Desirable Knowledge
- Knowledge of current road traffic law i.e. speed limits, van weight restrictions, driver’s hours etc.
- Ensure high standards of preventative maintenance and repairs are actioned in line with manufacturers’ recommendations/instructions and our Safe System of Work procedures.
- Knowledge of Terberg Tugs.
- Knowledge of latest diagnostic systems.
Why You’ll Love Working Here
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week).
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Technical Support Specialist in Halifax employer: Terberg DTS (UK)
At Terberg DTS (UK) Ltd, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With comprehensive benefits such as an enhanced pension scheme, health cash plan, and extensive training opportunities, our team members are empowered to excel in their roles while enjoying a healthy work-life balance. Located in a dynamic environment, we foster strong relationships with both internal and external customers, ensuring that our Technical Support Specialists play a vital role in delivering top-notch service and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Halifax
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Terberg DTS (UK). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Terberg DTS (UK) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist in Halifax
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Terberg DTS (UK):Your cover letter is your chance to shine! Tell us why you want to work at Terberg DTS (UK) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Terberg DTS (UK)!
How to prepare for a job interview at Terberg DTS (UK)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
