At a Glance
- Tasks: Supervise maintenance and repair activities while providing top-notch customer service.
- Company: Join a supportive team in a dynamic service environment.
- Benefits: Enjoy 25 days holiday, enhanced pension, and health cash plan.
- Other info: Great opportunities for training and career development.
- Why this job: Make a real difference by helping customers and managing repairs effectively.
- Qualifications: Strong communication skills and ability to manage customer enquiries.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: Service Control Supervisor
Location: Elland - Halifax
Purpose of the role
To support with the supervision of all maintenance and repair activities. To provide effective customer service and build relationships with both internal and external customers. To action customer repair, maintenance and breakdown requests in a timely and cost effective manner. To work within a service team and to liaise effectively with all other departments. To prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. To cover any regional controller absence/sickness. To assist with Administration for both the service and admin team when required and record data accurately.
Responsibilities
- To take customer calls and log repair notifications.
- To allocate appropriate Field Service Engineer response to meet customer requirements.
- Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
- Keep customers updated on the reported job progress.
- Deal with day to day queries from both internal and external customers.
- Ensure all jobs are entered onto the appropriate in-house computer system.
- To reschedule jobs and resources according to emerging customer needs and resource availability.
- Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment.
- To ensure that all field service vehicle parts sales are recorded accurately and promptly.
- Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
- To effectively liaise with customers regarding enquiries.
- To provide further assistance to other team members when requested.
- To work with all departments, particularly with projects that are being explored or implemented.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.
Key Result Areas
- Effective time management and allocation of resources.
- Effectively manage customer enquiries.
- Monitoring engineers documentation.
- Ensure best practices are used when distributing field service engineer’s jobs.
Why You’ll Love Working Here
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week).
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Breakdown Controller (Weekends) in Halifax employer: Terberg DTS (UK)
Join our dynamic team in Elland, Halifax, where we prioritise employee well-being and professional growth. With a robust benefits package including 25 days holiday, an enhanced pension scheme, and comprehensive health support, we foster a collaborative work culture that values effective communication and customer service excellence. Our commitment to training and development ensures that you have the opportunity to upskill and advance your career while making a meaningful impact in your role as a Breakdown Controller.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Controller (Weekends) in Halifax
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with someone about the Breakdown Controller role, be ready to explain why you're the perfect fit. Keep it concise and highlight your customer service skills and ability to manage resources effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your great fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back!
We think you need these skills to ace Breakdown Controller (Weekends) in Halifax
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Breakdown Controller role. We want to see how you can support our service team and manage customer enquiries effectively!
Showcase Your Customer Service Skills:Since this role involves a lot of customer interaction, let us know about your previous experiences in providing excellent customer service. Share specific examples that demonstrate your ability to build relationships and handle queries.
Be Detail-Oriented:Accuracy is key in this position! When filling out your application, ensure all information is correct and clearly presented. This will show us that you understand the importance of precise documentation and data entry.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Terberg DTS (UK)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Breakdown Controller. Familiarise yourself with the key tasks like logging repair notifications and liaising with engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you effectively managed customer enquiries or resolved issues. This will highlight your ability to build relationships and provide excellent service.
✨Demonstrate Effective Time Management
Time management is crucial for this role, so come ready to discuss how you prioritise tasks. You might want to share a situation where you successfully managed multiple requests or deadlines. This will show that you can handle the fast-paced environment of a Breakdown Controller.
✨Familiarise Yourself with In-House Systems
Understanding the in-house software systems mentioned in the job description is a big plus. If you have experience with similar systems, mention it during the interview. If not, do a bit of research on common software used in service management to show your willingness to learn.
