At a Glance
- Tasks: Handle customer calls, log repairs, and coordinate field service engineers.
- Company: Join a supportive team in a dynamic service environment.
- Benefits: Enjoy 25 days holiday, enhanced pension, and health cash plan.
- Other info: Opportunities for training, development, and career growth await you.
- Why this job: Be the vital link between customers and engineers, making a real difference.
- Qualifications: Strong communication skills and ability to manage customer enquiries.
The predicted salary is between 25000 - 32000 £ per year.
Reports to Service Control Supervisor
Location: Elland - Halifax
Responsibilities:
- To take customer calls and log repair notifications.
- To allocate appropriate Field Service Engineer response to meet customer requirements.
- Liaise with UK service supervisor and Service Manager regarding any issues that may arise.
- Keep customers updated on the reported job progress.
- Deal with day to day queries from both internal and external customers.
- Ensure all jobs are entered onto the appropriate in-house computer system.
- To reschedule jobs and resources according to emerging customer needs and resource availability.
- Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment.
- To ensure that all field service vehicle parts sales are recorded accurately and promptly.
- Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding.
- To effectively liaise with customers regarding enquiries.
- To provide further assistance to other team members when requested.
- To work with all departments, particularly with projects that are being explored or implemented.
- Undertake any other duties consistent with the purpose of this job or to support the needs of the business.
Key Result Areas:
- Effective time management and allocation of resources.
- Effectively manage customer enquiries.
- Monitoring engineers documentation.
- Ensure best practices are used when distributing field service engineer’s jobs.
Why You’ll Love Working Here:
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week).
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Field Service Dispatch & Customer Coordinator in Elland employer: Terberg DTS (UK)
Join a dynamic team in Elland, Halifax, where we prioritise employee well-being and professional growth. With 25 days of holiday, an enhanced pension scheme, and comprehensive health benefits, we foster a supportive work culture that values your contributions. Our commitment to training and development ensures you have the tools to excel in your role as a Field Service Dispatch & Customer Coordinator, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Dispatch & Customer Coordinator in Elland
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Field Service Dispatch & Customer Coordinator, you'll be dealing with customers and engineers alike. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for job opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at StudySmarter!
We think you need these skills to ace Field Service Dispatch & Customer Coordinator in Elland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Service Dispatch & Customer Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can fit into our team!
Show Off Your Communication Skills:Since this role involves liaising with customers and internal teams, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can handle customer queries effectively.
Be Detail-Oriented:Attention to detail is key in this position. When filling out your application, ensure all information is accurate and complete. This will reflect your ability to manage service records and documentation, which is a big part of the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Terberg DTS (UK)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Service Dispatch & Customer Coordinator. Familiarise yourself with the key tasks like logging repair notifications and liaising with engineers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Since this role involves dealing with customer enquiries and keeping them updated, think of examples from your past experiences where you've successfully managed customer interactions. Be ready to discuss how you handled difficult situations or resolved issues, as this will demonstrate your problem-solving skills.
✨Showcase Your Time Management Skills
Effective time management is crucial for this position. Prepare to discuss how you prioritise tasks and allocate resources efficiently. You might want to share specific examples of how you've managed multiple responsibilities in previous roles, which will highlight your organisational abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for job allocation, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
